Call Center Representative

About the Role

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Respond to customer inquiries via phone, email, and chat
• Assist with account questions, billing inquiries, service requests, and general support needs
• Resolve customer concerns while maintaining a positive and professional tone
• Provide accurate product and service information
• Document all customer interactions in CRM and internal systems
• Follow company scripts, procedures, and compliance guidelines
• Escalate complex issues to senior support teams when needed
• Maintain customer satisfaction, response time, and quality standards
• Support sales, retention, or account follow-up efforts when applicable
• Collaborate with team leads, QA analysts, and support managers
• Manage high call volumes while staying organized and professional

Requirements

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree preferred, but not required
• 0-2 years of experience in customer service, call center, retail, administrative support, or related roles
• Strong verbal communication and listening skills
• Comfortable handling phone-based customer interactions
• Basic computer skills, including email, CRM systems, and data entry
• Ability to multitask in a fast-paced support environment
• Strong problem-solving and conflict resolution skills
• Ability to work a hybrid schedule in New York City
• Reliable internet connection and a quiet workspace for remote workdays
• Willingness to work scheduled shifts, which may include evenings or weekends depending on business needs
• Dependable, professional, and comfortable working toward performance goals

Benefits & Perks

• Benefits may include:
• Hybrid work schedule based in New York City
• Competitive base salary with performance-based bonus opportunities
• Estimated total compensation of $50,000 - $80,000+ per year
• Overtime opportunities for approved additional hours
• Quarterly performance incentives and rewards
• Paid training and onboarding
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Career growth into roles such as Senior Call Center Representative, Team Lead, Customer Success Specialist, Account Support Specialist, or Operations Coordinator
• Supportive team environment with coaching, QA feedback, and clear performance expectations
• Opportunity to build experience in customer service, client support, sales support, and call center operations
• Remote workdays available as part of the hybrid schedule