Technical Support Specialist

About the Role

Key Responsibilities

• Provide technical support via chat, email, or ticketing systems
• Troubleshoot basic software, system, and account issues
• Assist with password resets, login issues, and access requests
• Document support tickets and resolutions accurately
• Escalate complex issues to senior IT teams
• Guide users through step-by-step troubleshooting solutions
• Support system setup and basic configurations
• Maintain accurate records of technical issues and fixes
• Follow IT support procedures and best practices
• Ensure a positive and professional user experience

Requirements

• High school diploma or equivalent required
• No prior experience required (training provided)
• Interest in IT, technology, or troubleshooting
• Strong problem-solving and communication skills
• Basic computer knowledge (email, internet, systems)
• Ability to learn new tools and systems quickly
• Attention to detail and organization
• Comfortable helping users with technical issues
• Ability to work independently in a remote environment
• Positive attitude and willingness to learn

Benefits & Perks

• Fully remote work flexibility within the United States
• Competitive entry-level compensation (above market range)
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid onboarding and IT training
• Certification support and learning programs
• Career growth into IT Support Engineer, Systems Administrator, or Network roles
• Performance-based bonuses and advancement opportunities
• Supportive and tech-focused team environment