Client Relations Coordinator

About the Role

Key Responsibilities

• Support day-to-day client communication and relationship management
• Respond to client inquiries and service requests
• Maintain accurate client records and documentation
• Coordinate meetings, calls, and follow-up activities
• Track client projects, requests, and deadlines
• Prepare reports, presentations, and client materials
• Collaborate with internal teams to resolve client concerns
• Monitor client satisfaction and feedback
• Assist with onboarding new clients
• Maintain confidentiality of client information
• Support account management and customer success initiatives
• Help improve client experience processes and workflows

Requirements

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)
• 0–2 years of experience in customer service, administration, sales support, or related roles
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Attention to detail and professionalism
• Ability to manage multiple priorities effectively
• Basic computer skills (Microsoft Office, Google Workspace)
• Comfortable working independently in a remote environment
• Client-focused and team-oriented mindset

Benefits & Perks

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid training and onboarding
• Career growth into Customer Success Manager, Account Coordinator, Client Success Specialist, or Account Manager roles
• Performance-based bonuses and advancement opportunities
• Supportive and collaborative team environment
• Professional development opportunities