Online Support Specialist

About the Role

Key Responsibilities

• Respond to customer inquiries via chat and email
• Provide accurate information and helpful solutions
• Resolve customer issues in a timely manner
• Track and document customer interactions
• Maintain a high level of customer satisfaction
• Escalate complex issues when needed
• Follow support guidelines and processes
• Assist with onboarding and basic guidance
• Support overall customer experience

Requirements

• High school diploma or equivalent required
• No experience required (training provided)
• Strong written communication skills
• Customer-focused and problem-solving mindset
• Basic computer skills (email, chat tools)
• Ability to multitask and stay organized
• Positive attitude and willingness to learn
• Ability to work independently in a remote environment
• Reliable internet connection and workspace

Benefits & Perks

• Fully remote work flexibility
• Competitive entry-level salary
• Paid training and onboarding
• Performance-based bonuses
• Paid time off and holidays
• Career growth into Customer Success, Support Lead, or Operations roles
• Flexible and supportive team environment