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Careerscape
Full-Time Remote Information Technology

Client Onboarding Specialist

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Location
Austin, Texas 78701
Salary (Annually)
$65,000 - $80,000
Experience
Associate
Posted
Aug 16
Location
Austin, Texas 78701
Salary (Annually)
$65,000 - $80,000
Experience
Associate
Posted
Aug 16
Client Onboarding Specialist

About the Role

Careerscape is recruiting on behalf of our client, a growing SaaS company headquartered in Austin, TX, for a fully remote Client Onboarding Specialist. In this role, you will be the first true partner new customers have after signing on, guiding them through implementation, product setup, and the early days of adoption so they see value fast and start their relationship with the platform on solid footing.

Day to day, you will juggle a portfolio of new accounts, running onboarding calls, configuring workspaces, troubleshooting setup questions, and coordinating with sales and support to keep every customer moving toward a confident go-live. People who thrive here are patient explainers, natural project managers, and genuinely energized by watching a confused new user turn into a confident power user.

Key Responsibilities

  • Serve as the primary point of contact for new customers during onboarding
  • Lead kickoff calls to understand customer goals and define a success plan
  • Configure accounts, integrations, and workspace settings to match customer needs
  • Deliver product training sessions and walkthroughs for new users and admins
  • Track onboarding milestones and proactively flag accounts at risk of delay
  • Troubleshoot setup issues and coordinate with support or engineering as needed
  • Maintain accurate onboarding records and notes within the CRM and success platform
  • Collect customer feedback during onboarding and relay insights to product and support teams
  • Hand off fully onboarded accounts to the customer success or account management team
  • Contribute to onboarding playbooks, templates, and process improvements

Requirements

  • 1 to 3 years of experience in onboarding, implementation, customer success, or a related client facing role
  • Experience working with SaaS or other software products
  • Strong verbal and written communication skills with a talent for explaining technical concepts simply
  • Comfort managing multiple customer accounts and timelines simultaneously
  • Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Gainsight
  • Problem solving mindset with the ability to troubleshoot software configuration issues
  • Organized, detail oriented, and comfortable working independently in a remote environment
  • Bachelor's degree or equivalent practical experience preferred
  • Availability to work core US business hours

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Generous paid time off and paid holidays
  • Fully remote position with flexible scheduling
  • Home office equipment and internet stipend
  • Paid parental leave
  • Professional development and training budget
  • Company funded wellness perks
  • Virtual team building events and annual company retreat
  • Opportunities for growth into customer success or account management roles

How This Salary Compares

The midpoint of this role’s $65,000–$80,000 range is $72,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$72,500
Information Technology jobs — median
$105,000
Texas 78701 jobs — median
$85,000
Remote jobs — median
$78,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Client Onboarding Specialist earn in Texas 78701?

This position pays $65,000 to $80,000 per year. The midpoint of $72,500 is slightly below the $105,000 median for Information Technology roles currently listed on our board.

Is this Client Onboarding Specialist job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Associate level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k plan with company match, Generous paid time off and paid holidays, Fully remote position with flexible scheduling, Home office equipment and internet stipend, Paid parental leave.

How competitive is this opening?

Posted on August 16, 2026 with 293 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Ready to Apply?

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