Careerscape is recruiting on behalf of our client, a fast-growing, VC-backed technology company based in Austin, for a Help Desk Support Specialist to join their IT team on a fully remote basis. This is a great opportunity to get in on the ground floor with a scaling startup, supporting a growing headcount and a modern, cloud-first tech stack while working alongside a lean, high-caliber IT team.
Day to day, you will be the first point of contact for employees running into hardware, software, network, and account issues, triaging and resolving tickets quickly while keeping documentation sharp for a distributed workforce. This role suits someone who is naturally curious, calm under pressure, and genuinely enjoys helping people get unblocked, with the flexibility to adapt as tools and processes evolve alongside a rapidly expanding company.
The midpoint of this role’s $65,000–$80,000 range is $72,500 per year. Here is how that compares with live openings on Careerscape right now:
Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.
This position pays $65,000 to $80,000 per year. The midpoint of $72,500 is slightly below the $105,000 median for Information Technology roles currently listed on our board.
Yes. This is a fully remote position, hired through a Texas 78701-based client.
This is listed as a Associate level role. See the Requirements section above for the specific qualifications the client is looking for.
Medical, dental, and vision insurance, 401k plan with company match, Flexible paid time off, Fully remote work with flexible scheduling, Home office equipment and internet stipend, Paid company holidays.
Posted on August 14, 2026 with 10 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.
Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.
Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.
