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Careerscape
Full-Time Remote Information Technology

IT Support Specialist

Careerscape ?
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Location
Austin, Texas
Salary (Annually)
$55,000 - $80,000
Experience
Entry
Posted
Jun 30
Location
Austin, Texas
Salary (Annually)
$55,000 - $80,000
Experience
Entry
Posted
Jun 30
IT Support Specialist

About the Role

We are supporting our client on a search for an IT Support Specialist who will be the friendly, capable face of IT for a fully remote team. This is a hands-on seat where you will own the day-to-day help desk, drive SaaS hygiene, and partner with security on the basics that keep the company humming.

You will work fully remote across US time zones. We are open to junior IT support and help desk professionals, sysadmins ready for a remote role, and career changers with prior tech support exposure.

Key Responsibilities

  • Serve as the first point of contact for employee IT requests across Slack, email, and tickets
  • Troubleshoot Mac, Windows, and mobile device issues
  • Manage SaaS app provisioning, deprovisioning, and access reviews
  • Handle onboarding and offboarding workflows for hardware and accounts
  • Maintain laptop inventory, shipping, returns, and asset tracking
  • Support video conferencing, networking, and basic IT infrastructure
  • Document common issues, FAQs, and runbooks for the help desk
  • Partner with security on MFA, SSO, endpoint security, and policy enforcement

Requirements

  • 1 to 3 years of IT support, help desk, or systems administration experience
  • Comfort troubleshooting macOS, Windows, and common SaaS tools
  • Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, and Okta or similar IdP
  • Strong written communication and a service mindset
  • Reliable home office and ability to overlap US business hours
  • CompTIA A+, Network+, or Google IT Support certification a plus

Benefits & Perks

  • Fully remote work environment with flexible hours across US time zones
  • Competitive base salary with annual reviews
  • Medical, dental, and vision insurance
  • 401(k) plan with employer match
  • Generous paid time off, paid holidays, paid sick leave
  • Annual learning and development stipend
  • Conference and certification budget
  • Home office setup support and monthly tech stipend

How This Salary Compares

The midpoint of this role’s $55,000–$80,000 range is $67,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$67,500
Information Technology jobs — median
$105,000
Texas jobs — median
$77,500
Remote jobs — median
$80,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a IT Support Specialist earn in Texas?

This position pays $55,000 to $80,000 per year. The midpoint of $67,500 is slightly below the $105,000 median for Information Technology roles currently listed on our board.

Is this IT Support Specialist job remote?

Yes. This is a fully remote position, hired through a Texas-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Fully remote work environment with flexible hours across US time zones, Competitive base salary with annual reviews, Medical, dental, and vision insurance, 401(k) plan with employer match, Generous paid time off, paid holidays, paid sick leave, Annual learning and development stipend.

How competitive is this opening?

Posted on June 30, 2026 with 2,011 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Ready to Apply?

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