IT Support Specialist

About the Role

Key Responsibilities

• Serve as the first point of contact for employee IT requests across Slack, email, and tickets
• Troubleshoot Mac, Windows, and mobile device issues
• Manage SaaS app provisioning, deprovisioning, and access reviews
• Handle onboarding and offboarding workflows for hardware and accounts
• Maintain laptop inventory, shipping, returns, and asset tracking
• Support video conferencing, networking, and basic IT infrastructure
• Document common issues, FAQs, and runbooks for the help desk
• Partner with security on MFA, SSO, endpoint security, and policy enforcement

Requirements

• 1 to 3 years of IT support, help desk, or systems administration experience
• Comfort troubleshooting macOS, Windows, and common SaaS tools
• Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, and Okta or similar IdP
• Strong written communication and a service mindset
• Reliable home office and ability to overlap US business hours
• CompTIA A+, Network+, or Google IT Support certification a plus

Benefits & Perks

• Fully remote work environment with flexible hours across US time zones
• Competitive base salary with annual reviews
• Medical, dental, and vision insurance
• 401(k) plan with employer match
• Generous paid time off, paid holidays, paid sick leave
• Annual learning and development stipend
• Conference and certification budget
• Home office setup support and monthly tech stipend