Careerscape is recruiting on behalf of our client, a mission-driven nonprofit organization based in Chicago, for a remote Help Desk Support Specialist to join their team. This is a great opportunity to bring your technical troubleshooting skills to an organization that measures success in community impact rather than just the bottom line, providing frontline IT support to staff across the country.
Day to day, you will field a steady stream of tickets and calls covering hardware, software, network access, and account issues, always with a calm and service-first attitude. People who thrive in this role enjoy problem solving, communicate clearly with non-technical staff, and take pride in being the dependable first point of contact when something is not working right.
The midpoint of this role’s $60,000–$70,000 range is $65,000 per year. Here is how that compares with live openings on Careerscape right now:
Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.
This position pays $60,000 to $70,000 per year. The midpoint of $65,000 is slightly below the $105,000 median for Information Technology roles currently listed on our board.
Yes. This is a fully remote position, hired through a Illinois 60601-based client.
This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.
Medical, dental, and vision insurance, 401k retirement plan with employer match, Paid time off and paid holidays, Fully remote position with flexible scheduling, Home office equipment and internet stipend, Professional development and certification support.
Posted on August 31, 2026 with 2,189 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.
Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.
Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.
As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.
