Email Assistant

About the Role

Key Responsibilities

• Monitor and manage shared and individual email inboxes throughout the day
• Draft, proofread, and send professional responses to customers and internal teams
• Sort, prioritize, and route incoming messages to the right person or department
• Maintain email templates, canned responses, and reply guidelines
• Flag and escalate urgent or sensitive messages quickly
• Track email volume, response times, and open follow-up items
• Keep CRM and ticketing records accurate and up to date
• Support calendar scheduling and meeting coordination as needed

Requirements

• One or more years in an administrative, customer service, or email support role
• Excellent written communication and proofreading skills
• Strong attention to detail and organizational ability
• Comfortable managing high email volume and competing priorities
• Proficiency with Gmail or Outlook and standard office software
• Familiarity with CRM or help desk tools is a plus
• Reliable high-speed internet and a quiet remote workspace
• High school diploma or equivalent; associate or bachelor's degree preferred

Benefits & Perks

• Competitive salary on the higher end of market range
• Fully remote work with flexible scheduling
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and paid holidays
• Paid parental leave
• Annual professional development and learning stipend
• Home office and internet reimbursement
• Wellness program and employee assistance program