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Full-Time On-site Hospitality & Tourism

Director of Operations

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Location
Niagara Falls, New York 14303
Salary (Annually)
$78,000 - $98,000
Experience
Director
Posted
Jul 26
Location
Niagara Falls, New York 14303
Salary (Annually)
$78,000 - $98,000
Experience
Director
Posted
Jul 26
Director of Operations

About the Role

Careerscape is recruiting on behalf of our client, a state park facility in New York, for an experienced Director of Operations to lead day-to-day management of one of the region's premier outdoor destinations. This is a rare opportunity to take ownership of a high-visibility public property, overseeing everything from grounds and facilities to guest services and seasonal staffing, while shaping the visitor experience for hundreds of thousands of guests each year.

Day-to-day, this role feels like running a small city: coordinating maintenance crews, monitoring safety and compliance across trails and public spaces, managing budgets and vendor contracts, and stepping in wherever operational gaps appear. The person who thrives here is a hands-on leader who is equally comfortable walking a job site in work boots and presenting a capital budget to stakeholders, someone who loves the outdoors, takes pride in public service, and can keep a large, seasonal, multi-department team aligned toward a great visitor experience.

Key Responsibilities

  • Oversee daily operations across grounds, facilities, maintenance, and visitor services
  • Develop and manage annual operating and capital budgets
  • Supervise, schedule, and mentor full-time and seasonal staff across multiple departments
  • Ensure compliance with state safety, environmental, and accessibility regulations
  • Coordinate maintenance and repair of trails, buildings, utilities, and recreational infrastructure
  • Manage vendor and contractor relationships for services and capital projects
  • Respond to and coordinate emergency and public safety incidents on park grounds
  • Partner with regional and state park leadership on long-term planning initiatives
  • Monitor visitor feedback and implement improvements to guest experience
  • Prepare operational reports and present updates to senior leadership

Requirements

  • Bachelor's degree in park management, business administration, or related field preferred
  • Seven or more years of operations or facilities management experience
  • Prior supervisory experience leading teams of 15 or more
  • Experience managing budgets, contracts, and vendor relationships
  • Strong knowledge of safety, environmental, and regulatory compliance standards
  • Ability to work outdoors in all seasons and respond to on-site emergencies
  • Excellent organizational and problem-solving skills
  • Proficiency with scheduling, budgeting, and reporting software
  • Valid driver's license and willingness to work weekends and holidays as needed

Benefits & Perks

  • Medical, dental, and vision insurance
  • State pension and retirement plan options
  • Generous paid time off and holiday schedule
  • Life and disability insurance
  • Tuition assistance and professional development opportunities
  • Employee wellness programs
  • On-site parking
  • Uniform and equipment allowance
  • Opportunities for career advancement within the state park system

How This Salary Compares

The midpoint of this role’s $78,000–$98,000 range is $88,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$88,000
Hospitality & Tourism jobs — median
$65,000
On-site jobs — median
$70,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Director of Operations earn in New York 14303?

This position pays $78,000 to $98,000 per year. The midpoint of $88,000 is above the $65,000 median for Hospitality & Tourism roles currently listed on our board.

Is this Director of Operations job on-site?

This is a on-site position based in Niagara Falls, New York 14303.

What experience do I need to apply?

This is listed as a Director level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, State pension and retirement plan options, Generous paid time off and holiday schedule, Life and disability insurance, Tuition assistance and professional development opportunities, Employee wellness programs.

How competitive is this opening?

Posted on July 26, 2026 with 6 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Ready to Apply?

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