Systems Support Analyst

About the Role

Key Responsibilities

• Provide first-level technical support for hardware, software, and business applications
• Troubleshoot system, network, and user account issues
• Install, configure, and maintain computer systems and software
• Respond to support tickets and resolve technical requests
• Document issues, solutions, and system updates
• Assist with employee onboarding and device setup
• Monitor system performance and escalate complex issues
• Support user access management and password resets
• Collaborate with internal IT teams on system improvements
• Maintain accurate technical documentation
• Support technology projects and infrastructure initiatives
• Perform additional IT support duties as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred
• 0–2 years of experience in IT support, customer service, administration, or related roles
• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Basic knowledge of Windows, Microsoft 365, and computer networking
• Familiarity with Microsoft Office and Google Workspace
• Ability to prioritize multiple tasks in a hybrid work environment
• Strong attention to detail and problem-solving skills
• Professional, dependable, and team-oriented mindset

Benefits & Perks

• Hybrid work flexibility
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Systems Administrator, Network Administrator, IT Support Engineer, or Infrastructure Analyst roles
• Performance-based bonuses
• Professional development and certification assistance
• Collaborative and supportive team environment