VP of Account Management

About the Role

Key Responsibilities

• Recruit, develop, and inspire a high-caliber account management team across an expanding client portfolio
• Take full ownership of retention rates, client satisfaction scores, and revenue growth at the executive level
• Craft and execute account strategies that unlock upsell, cross-sell, and renewal opportunities at scale
• Act as an executive-level point of contact for marquee accounts, cultivating trust with C-suite decision makers
• Align closely with sales, marketing, product, and operations to ensure clients receive measurable outcomes
• Establish and monitor KPIs that reflect account health, churn risk, and overall commercial performance
• Create repeatable playbooks, processes, and frameworks that set the account management team up for long-term success
• Foster a client-obsessed culture grounded in delivering lasting value at every touchpoint

Requirements

• 8+ years in account management or customer success, including 3+ years leading teams at a senior level
• Demonstrated success building and scaling high-performing account organizations
• Consistent history of exceeding retention, growth, and revenue benchmarks
• Executive presence with the communication skills to influence at every level
• Hands-on experience with CRM tools — Salesforce, HubSpot, or comparable platforms
• Analytical approach to decision-making, with the ability to convert data into actionable strategy
• Bachelor's degree in business, marketing, or a related discipline; MBA is a strong asset
• Background in SaaS, technology, or B2B environments is highly preferred

Benefits & Perks

• Competitive salary with performance bonus and equity upside
• Full medical, dental, and vision coverage
• Flexible PTO plus company-observed holidays
• 100% remote with scheduling flexibility
• 401(k) with employer match
• Executive coaching and leadership development support
• Home office and travel stipend
• Collaborative, high-performance culture that invests in its leaders