Customer Success Coordinator

About the Role

Key Responsibilities

• Support customer onboarding and implementation activities
• Respond to customer inquiries and support requests
• Coordinate meetings, training sessions, and follow-ups
• Maintain accurate customer records and account information
• Track customer engagement and satisfaction metrics
• Collaborate with internal teams to resolve customer issues
• Prepare customer reports and status updates
• Monitor renewal timelines and client milestones
• Document customer feedback and improvement opportunities
• Assist with retention and relationship-building initiatives
• Maintain confidentiality of customer information
• Support special projects and operational tasks as needed

Requirements

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree preferred
• 0–2 years of experience in customer service, administration, operations, or support roles
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Attention to detail and problem-solving skills
• Basic computer skills (Microsoft Office, Google Workspace)
• Familiarity with CRM systems is a plus
• Comfortable working independently in a remote environment
• Professional, dependable, and customer-focused mindset

Benefits & Perks

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid training and onboarding
• Career growth into Customer Success Manager, Account Manager, Client Success Specialist, or Operations Manager roles
• Performance-based bonuses and advancement opportunities
• Supportive and collaborative team environment
• Professional development and learning opportunities