IT Support Specialist

About the Role

Key Responsibilities

• Provide technical support to users via email, chat, and ticket systems
• Troubleshoot software and basic system issues
• Document support requests and resolutions
• Assist with account setup and access management
• Maintain records of support activities
• Escalate complex technical issues when needed
• Support onboarding and technology setup processes
• Monitor systems and resolve routine issues
• Update internal knowledge documentation
• Coordinate with internal departments
• Support process improvement initiatives
• Assist with special projects and administrative tasks

Requirements

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree preferred
• 0–2 years of experience in customer service, administration, IT support, or related roles
• Strong communication and problem-solving skills
• Basic computer and troubleshooting skills
• Familiarity with Microsoft Office and Google Workspace
• Ability to manage multiple priorities effectively
• Comfortable working independently in a remote environment
• Professional and dependable mindset
• Strong attention to detail

Benefits & Perks

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid training and onboarding
• Career growth into IT Analyst, Systems Administrator, Technical Support Specialist, or IT Operations roles
• Performance-based bonuses and advancement opportunities
• Supportive and collaborative team environment
• Professional development and learning opportunities