Customer Support Representative

About the Role

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Assist with account questions, service requests, and general support
• Resolve customer issues in a professional and timely manner
• Document customer interactions in internal systems
• Escalate complex issues to senior support teams when needed
• Maintain a positive and helpful tone in all communications
• Follow company processes and support guidelines
• Track and meet response time and customer satisfaction goals
• Collaborate with team members and supervisors
• Support customer retention and overall satisfaction

Requirements

• High school diploma or equivalent required
• No prior experience required (training provided)
• Strong communication and interpersonal skills
• Comfortable speaking with customers and resolving issues
• Basic computer skills (email, data entry, CRM systems)
• Ability to multitask and stay organized
• Problem-solving mindset and attention to detail
• Comfortable working independently in a remote environment
• Reliable internet connection and workspace
• Positive attitude and willingness to learn

Benefits & Perks

• Fully remote work flexibility within the United States
• Competitive entry-level compensation (above market range)
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid onboarding and customer service training
• Performance-based bonuses and incentives
• Career growth into Customer Success, Team Lead, or Operations roles
• Monthly work-from-home stipend (where applicable)
• Supportive and team-oriented work environment