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Careerscape
Full-Time Hybrid Information Technology

Desktop Support Manager

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Location
Austin, Texas 78701
Salary (Annually)
$85,000 - $110,000
Experience
Mid-Senior
Posted
Aug 3
Location
Austin, Texas 78701
Salary (Annually)
$85,000 - $110,000
Experience
Mid-Senior
Posted
Aug 3
Desktop Support Manager

About the Role

Careerscape is recruiting on behalf of our client, a growing Austin-based organization, for an experienced Desktop Support Manager to lead their end-user computing team. This is a great opportunity for a hands-on IT leader who wants to build and mentor a support team while shaping how technology gets delivered to the business.

Day to day, you will split your time between coaching technicians, triaging escalations, and working with cross-functional stakeholders to keep hardware, software, and support processes running smoothly. People who thrive in this role are calm under pressure, enjoy solving problems through people as much as technology, and take pride in turning a reactive help desk into a proactive, well-run support function.

Key Responsibilities

  • Lead and mentor a team of desktop support technicians handling day-to-day IT issues
  • Oversee ticket queues to ensure timely resolution and adherence to SLAs
  • Develop and enforce standard operating procedures for desktop support and asset management
  • Manage procurement, imaging, and deployment of laptops, desktops, and peripherals
  • Partner with IT leadership on infrastructure projects, rollouts, and office moves
  • Track team performance metrics and provide regular reporting to management
  • Handle escalated technical issues and serve as final point of contact for complex problems
  • Maintain relationships with hardware and software vendors
  • Drive continuous improvement initiatives for support processes and tooling
  • Ensure compliance with security policies across all end-user devices

Requirements

  • 5plus years of experience in desktop support or IT operations
  • 2plus years in a supervisory or team lead capacity
  • Strong working knowledge of Windows and macOS environments
  • Experience with Active Directory, Microsoft 365, and endpoint management tools
  • Familiarity with ITIL or similar service management frameworks
  • Excellent communication and people management skills
  • Proven ability to manage vendor relationships and hardware lifecycle
  • Bachelor's degree in Information Technology or related field preferred
  • Relevant certifications such as CompTIA A+ or ITIL Foundation a plus

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k with company match
  • Paid time off and company holidays
  • Hybrid work schedule with flexible hours
  • Professional development and certification reimbursement
  • Life and disability insurance
  • Employee assistance program
  • Collaborative, growth-oriented team culture

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $85,000–$110,000 range is $97,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$97,500
Information Technology jobs — median
$102,500
Texas 78701 jobs — median
$74,500
Hybrid jobs — median
$85,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Desktop Support Manager earn in Texas 78701?

This position pays $85,000 to $110,000 per year. The midpoint of $97,500 is slightly below the $102,500 median for Information Technology roles currently listed on our board.

Is this Desktop Support Manager job hybrid?

This is a hybrid position based in Austin, Texas 78701.

What experience do I need to apply?

This is listed as a Mid-Senior level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k with company match, Paid time off and company holidays, Hybrid work schedule with flexible hours, Professional development and certification reimbursement, Life and disability insurance.

How competitive is this opening?

Posted on August 3, 2026 with 36 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
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