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Careerscape
Full-Time Remote Customer Service

Live Chat Representative

Careerscape ?
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Location
Austin, Texas 78701
Salary (Annually)
$58,000 - $85,000
Experience
Entry
Posted
Jul 30
Location
Austin, Texas 78701
Salary (Annually)
$58,000 - $85,000
Experience
Entry
Posted
Jul 30
Live Chat Representative

About the Role

Careerscape is recruiting on behalf of our client for an entry-level Live Chat Representative to join their growing remote customer support team. This is a great opportunity for someone who loves helping people, types quickly and accurately, and wants to build a career in customer service without ever having to pick up a phone.

Day to day, you will spend your shift juggling multiple live chat conversations at once, answering questions, troubleshooting simple issues, and guiding customers toward solutions with a friendly, upbeat tone. People who thrive in this role are calm under pressure, comfortable multitasking across several chat windows, and genuinely enjoy problem solving in a fast-paced, text-based environment.

Key Responsibilities

  • Respond promptly to inbound customer chats through the company's live chat platform
  • Manage multiple concurrent chat conversations while maintaining accuracy and tone
  • Answer questions about products, services, orders, and account details
  • Troubleshoot basic issues and escalate complex cases to the appropriate team
  • Document each interaction accurately in the CRM or ticketing system
  • Follow scripts and brand guidelines while personalizing responses to each customer
  • Meet daily and weekly targets for response time, resolution rate, and chat quality
  • Identify recurring customer issues and flag trends to the support supervisor
  • Stay current on product updates, promotions, and policy changes
  • Collaborate with teammates during peak volume to keep queue wait times low

Requirements

  • High school diploma or equivalent required
  • No prior experience required, though customer service experience is a plus
  • Excellent written communication skills with strong grammar and spelling
  • Ability to type at least 40 words per minute accurately
  • Comfortable navigating multiple software systems and browser tabs at once
  • Reliable high-speed internet connection and a quiet home workspace
  • Availability to work scheduled shifts, including some evenings or weekends
  • Strong problem-solving skills and a patient, positive attitude
  • Basic computer proficiency including chat, email, and CRM tools

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Paid time off and paid holidays
  • Fully remote position with flexible scheduling options
  • Company-provided equipment for eligible employees
  • Paid training and onboarding program
  • Opportunities for advancement into senior support or team lead roles
  • Employee assistance program
  • Monthly work-from-home stipend
  • Casual, supportive team culture with regular virtual team events

How This Salary Compares

The midpoint of this role’s $58,000–$85,000 range is $71,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$71,500
Customer Service jobs — median
$70,750
Texas 78701 jobs — median
$90,000
Remote jobs — median
$80,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Live Chat Representative earn in Texas 78701?

This position pays $58,000 to $85,000 per year. The midpoint of $71,500 is in line with the $70,750 median for Customer Service roles currently listed on our board.

Is this Live Chat Representative job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k plan with company match, Paid time off and paid holidays, Fully remote position with flexible scheduling options, Company-provided equipment for eligible employees, Paid training and onboarding program.

How competitive is this opening?

Posted on July 30, 2026 with 5,596 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Ready to Apply?

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Application Status Active
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