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Careerscape
Full-Time Remote Human Resources

Remote Employee Support Specialist

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Location
austin, Texas 33602
Salary (Annually)
$58,000 - $85,000
Experience
Entry
Posted
Aug 4
Location
austin, Texas 33602
Salary (Annually)
$58,000 - $85,000
Experience
Entry
Posted
Aug 4
Remote Employee Support Specialist

About the Role

Careerscape is recruiting on behalf of our client for an entry-level, fully remote Employee Support Specialist to join their growing People Operations team. This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and keeping HR processes running smoothly, all from a home office anywhere in the U.S.

Day to day, you will field questions from employees about pay, benefits, policies, and HR systems, and you will feel most at home if you are organized, empathetic, and comfortable juggling a steady stream of tickets, calls, and chats. Our client values clear communicators who can stay calm under pressure, follow processes carefully, and know when to escalate a tricky issue. No prior HR experience is required, just a genuine desire to support people and learn the ropes in a collaborative, remote-first environment.

Key Responsibilities

  • Respond to employee questions via phone, email, and chat regarding pay, benefits, and policies
  • Maintain accurate employee records within the HRIS platform
  • Triage and route complex inquiries to the appropriate HR or payroll specialist
  • Assist new hires with onboarding paperwork and system setup
  • Document support tickets and track resolution status through to closure
  • Help maintain and update internal knowledge base articles and FAQs
  • Support open enrollment and other benefits-related communication campaigns
  • Monitor shared inboxes and support queues to ensure timely responses
  • Assist with routine HR compliance tasks such as document collection and verification
  • Identify recurring issues and suggest process improvements to the HR team

Requirements

  • High school diploma or equivalent required, some college coursework preferred
  • Strong written and verbal communication skills
  • Comfortable learning new software systems and HRIS platforms
  • Basic proficiency with Microsoft Office or Google Workspace
  • Ability to handle sensitive employee information with discretion
  • Strong organizational skills and attention to detail
  • Reliable home internet connection and a quiet remote workspace
  • Prior customer service or administrative experience is a plus
  • Ability to work independently while collaborating with a distributed team

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Paid time off and paid holidays
  • Fully remote position with flexible scheduling
  • Home office equipment stipend
  • Paid training and onboarding program
  • Career growth opportunities within HR and People Operations
  • Employee assistance program
  • Virtual team-building events
  • Life and disability insurance options

Alison is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Alison will get back to you by email.

How This Salary Compares

The midpoint of this role’s $58,000–$85,000 range is $71,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$71,500
Human Resources jobs — median
$75,000
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Employee Support Specialist earn in Texas 33602?

This position pays $58,000 to $85,000 per year. The midpoint of $71,500 is slightly below the $75,000 median for Human Resources roles currently listed on our board.

Is this Remote Employee Support Specialist job remote?

Yes. This is a fully remote position, hired through a Texas 33602-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k plan with company match, Paid time off and paid holidays, Fully remote position with flexible scheduling, Home office equipment stipend, Paid training and onboarding program.

How competitive is this opening?

Posted on August 4, 2026 with 9,819 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
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