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Careerscape
Full-Time Remote Information Technology

Remote IT Support Specialist

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Location
Austin, Texas 78701
Salary (Annually)
$58,000 - $82,000
Experience
Entry
Posted
Oct 21
Location
Austin, Texas 78701
Salary (Annually)
$58,000 - $82,000
Experience
Entry
Posted
Oct 21
Remote IT Support Specialist

About the Role

Careerscape is recruiting on behalf of our client, a growing technology-forward organization, for a Remote IT Support Specialist based in the Austin, Texas area. This is an excellent entry point into the IT field, offering hands-on exposure to modern tools, real user problems, and a clear path toward systems administration, security, or cloud roles.

The day-to-day is a steady mix of answering support tickets, walking colleagues through fixes over chat or video, and setting up devices and accounts. You'll thrive here if you are patient, curious, and enjoy explaining technical topics in plain language. Self-starters who stay organized while working independently from home will do especially well.

Key Responsibilities

  • Respond to help desk tickets, chat, and phone requests from employees in a timely, friendly manner
  • Diagnose and resolve hardware, software, network, and connectivity issues remotely
  • Set up, configure, and ship laptops and peripherals for new hires
  • Create and manage user accounts, permissions, and password resets in Microsoft 365 and Active Directory
  • Install, update, and troubleshoot applications and operating systems on Windows and macOS
  • Support VPN, multi-factor authentication, and secure remote access for distributed staff
  • Document issues, solutions, and procedures in the ticketing system and knowledge base
  • Escalate complex problems to senior engineers with clear notes and context
  • Help maintain an accurate inventory of company devices and licenses
  • Follow security best practices and flag potential phishing or policy concerns

Requirements

  • High school diploma or equivalent; associate or bachelor's degree in IT or a related field preferred
  • 6 months or more of help desk, IT internship, or technical support experience, including academic or personal projects
  • Working knowledge of Windows and macOS troubleshooting
  • Familiarity with Microsoft 365, Google Workspace, or similar cloud tools
  • Basic understanding of networking concepts such as DNS, DHCP, Wi-Fi, and VPN
  • Strong written and verbal communication skills
  • Ability to manage multiple tickets and prioritize in a fast-paced environment
  • Reliable high-speed internet and a quiet home workspace
  • CompTIA A+ or similar certification a plus

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Generous paid time off and paid holidays
  • Fully remote work with flexible scheduling options
  • Home office equipment provided or stipend offered
  • Monthly internet and phone reimbursement
  • Paid certification and training opportunities
  • Clear career growth path within IT
  • Virtual team events and a supportive, collaborative culture

Jeff is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Jeff will get back to you by email.

How This Salary Compares

The midpoint of this role’s $58,000–$82,000 range is $70,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$70,000
Information Technology jobs — median
$105,000
Texas 78701 jobs — median
$73,500
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote IT Support Specialist earn in Texas 78701?

This position pays $58,000 to $82,000 per year. The midpoint of $70,000 is slightly below the $105,000 median for Information Technology roles currently listed on our board.

Is this Remote IT Support Specialist job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401(k) with company match, Generous paid time off and paid holidays, Fully remote work with flexible scheduling options, Home office equipment provided or stipend offered, Monthly internet and phone reimbursement.

How competitive is this opening?

Posted on October 21, 2026 with 67 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
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