Careerscape is recruiting on behalf of our client, a growing technology company, for a Technical Support Engineer to join their on-site support team in Austin. In this role you will be the front line for troubleshooting hardware, software, and network issues, helping customers and internal teams resolve technical problems quickly and thoroughly. This is a great opportunity for a detail-oriented problem solver who wants to build deep technical skills while working directly with customers and engineering teams.
Day to day, you will spend your time triaging tickets, digging into logs, reproducing bugs, and walking customers through solutions over phone, chat, and email. The best fits are curious, patient communicators who enjoy piecing together technical puzzles, staying calm under pressure, and translating complex issues into clear, actionable guidance for both technical and non-technical users.
The midpoint of this role’s $70,000–$95,000 range is $82,500 per year. Here is how that compares with live openings on Careerscape right now:
Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.
This position pays $70,000 to $95,000 per year. The midpoint of $82,500 is slightly below the $105,000 median for Information Technology roles currently listed on our board.
This is a on-site position based in Austin, Texas 78701.
This is listed as a Associate level role. See the Requirements section above for the specific qualifications the client is looking for.
Medical, dental, and vision insurance, 401k retirement plan with company match, Paid time off and paid holidays, Life and disability insurance, Professional development and certification reimbursement, Employee wellness programs.
Posted on July 26, 2026 with 23 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.
Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.
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