Careerscape is recruiting on behalf of our client for an entry-level Remote Service Desk Analyst to join their growing IT support team. This is a great opportunity for someone early in their IT career to build a strong foundation in technical troubleshooting, customer service, and enterprise support systems while working from anywhere in the US.
Day to day, you will field incoming tickets and calls, walk end users through fixes with patience and clarity, and learn how a modern IT environment is supported behind the scenes. People who thrive in this role are curious problem solvers who stay calm under pressure, communicate clearly in writing and over the phone, and genuinely enjoy helping others get unstuck.
The midpoint of this role’s $58,000–$80,000 range is $69,000 per year. Here is how that compares with live openings on Careerscape right now:
Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.
This position pays $58,000 to $80,000 per year. The midpoint of $69,000 is slightly below the $100,000 median for Information Technology roles currently listed on our board.
Yes. This is a fully remote position, hired through a Massachusetts 02108-based client.
This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.
Medical, dental, and vision insurance, 401k with company match, Paid time off and paid holidays, Fully remote position with flexible scheduling, Home office equipment stipend, Paid training and certification support.
Posted on August 5, 2026 with 1,250 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.
Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.
Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.
As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.
