Careerscape is recruiting on behalf of our client, a fast-growing SaaS company headquartered in Denver, Colorado, for a Customer Support Associate to join their fully remote team. In this role you will be the first point of contact for customers, triaging incoming tickets, resolving product questions, and guiding new users through onboarding so they get real value from the platform quickly. This is a great opportunity for a support professional who enjoys problem-solving and wants to grow with a company that treats customer experience as a core part of its product strategy.
Day to day, you will juggle a queue of tickets across chat, email, and occasionally phone, prioritizing based on urgency and impact while keeping a calm, friendly tone even when customers are frustrated. You will also run onboarding calls and walkthroughs for new accounts, translating technical product details into clear, actionable guidance. People who thrive in this role are naturally curious about how software works, communicate clearly in writing, stay organized under a shifting workload, and genuinely enjoy helping people succeed.
The midpoint of this role’s $65,000–$75,000 range is $70,000 per year. Here is how that compares with live openings on Careerscape right now:
Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.
This position pays $65,000 to $75,000 per year. The midpoint of $70,000 is slightly below the $105,000 median for Information Technology roles currently listed on our board.
Yes. This is a fully remote position, hired through a Colorado 80202-based client.
This is listed as a Mid-Senior level role. See the Requirements section above for the specific qualifications the client is looking for.
Medical, dental, and vision insurance, 401k plan with company match, Flexible paid time off, Paid holidays, Fully remote work with flexible scheduling, Home office stipend for remote equipment.
Posted on August 13, 2026 with 10 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.
Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.
Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.
