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Careerscape
Full-Time Hybrid Information Technology

Desktop Support Specialist

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Location
New York, New York 10001
Salary (Annually)
$55,000 - $70,000
Experience
Associate
Posted
Aug 3
Location
New York, New York 10001
Salary (Annually)
$55,000 - $70,000
Experience
Associate
Posted
Aug 3
Desktop Support Specialist

About the Role

Careerscape is recruiting on behalf of our client, a growing New York City organization, for an IT Support Specialist to join their technology team. This is a great opportunity for a service-minded IT professional to be the go-to resource for hardware, software, and network troubleshooting while helping the business run smoothly day to day.

Day to day, you will field tickets, walk end users through fixes, and quietly keep the office's systems humming so nobody else has to think about IT. People who thrive in this role are patient communicators who enjoy solving puzzles, stay calm when several issues hit at once, and take pride in explaining technical things in plain language.

Key Responsibilities

  • Respond to help desk tickets and resolve hardware, software, and network issues
  • Set up and configure laptops, desktops, and mobile devices for new hires
  • Manage user accounts, permissions, and access in Active Directory
  • Troubleshoot printer, VPN, Wi-Fi, and video conferencing problems
  • Maintain inventory of IT equipment and coordinate repairs or replacements
  • Support onboarding and offboarding of employees from an IT perspective
  • Document recurring issues and contribute to internal knowledge base articles
  • Assist with basic server maintenance and routine system updates
  • Escalate complex issues to senior IT staff or outside vendors as needed
  • Provide friendly in-person and remote technical support to all staff

Requirements

  • 1 to 3 years of experience in a help desk or IT support role
  • Working knowledge of Windows and macOS operating systems
  • Familiarity with Active Directory, Office 365, and basic networking concepts
  • Strong troubleshooting skills and comfort working under time pressure
  • Excellent communication skills with both technical and non-technical staff
  • Associate or bachelor's degree in IT, computer science, or related field preferred
  • CompTIA A+ or Network+ certification a plus
  • Ability to lift and set up computer equipment as needed
  • Availability for occasional after-hours support during system updates

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Paid time off and paid holidays
  • Hybrid work schedule
  • Professional development and certification reimbursement
  • Life and disability insurance
  • Commuter benefits
  • Employee wellness programs
  • Casual office environment
  • Opportunities for growth into senior IT roles

How This Salary Compares

The midpoint of this role’s $55,000–$70,000 range is $62,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$62,500
Information Technology jobs — median
$105,000
New York 10001 jobs — median
$75,000
Hybrid jobs — median
$85,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Desktop Support Specialist earn in New York 10001?

This position pays $55,000 to $70,000 per year. The midpoint of $62,500 is slightly below the $105,000 median for Information Technology roles currently listed on our board.

Is this Desktop Support Specialist job hybrid?

This is a hybrid position based in New York, New York 10001.

What experience do I need to apply?

This is listed as a Associate level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k plan with company match, Paid time off and paid holidays, Hybrid work schedule, Professional development and certification reimbursement, Life and disability insurance.

How competitive is this opening?

Posted on August 3, 2026 with 15 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Ready to Apply?

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Application Status Active
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