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Full-Time Remote Customer Service

AI Chatbot Support Assistant

Careerscape ?
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Location
Newark, New Jersey 07102
Salary (Annually)
$45,000 - $68,000
Experience
Entry
Posted
Nov 9
Location
Newark, New Jersey 07102
Salary (Annually)
$45,000 - $68,000
Experience
Entry
Posted
Nov 9
AI Chatbot Support Assistant

About the Role

Careerscape is recruiting on behalf of our client, a growing technology-forward organization, for a full-time, remote AI Chatbot Support Assistant. This is a great entry point into the fast-moving world of conversational AI, where you will help shape how customers experience automated support every day.

Day to day, you will monitor chatbot conversations, spot where the bot falls short, and help improve its answers while stepping in to assist customers when needed. You will thrive here if you are curious, a clear written communicator, comfortable with new software, and excited to learn how AI and human support work together.

Key Responsibilities

  • Monitor live and past chatbot conversations to ensure accurate, helpful responses
  • Identify gaps, errors, and unclear answers in chatbot replies and document them
  • Update and maintain chatbot knowledge base articles, FAQs, and response scripts
  • Test new chatbot flows and features and report bugs or unexpected behavior
  • Escalate complex or sensitive customer issues to the appropriate human support team
  • Step in to assist customers via chat or email when the chatbot cannot resolve an issue
  • Tag and categorize conversations to help identify trends and training opportunities
  • Collaborate with product, support, and AI teams to recommend improvements
  • Track basic metrics such as resolution rate, customer satisfaction, and escalation volume

Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • Six months or more of customer service, support, or related experience (internships count)
  • Excellent written communication skills with strong grammar and attention to detail
  • Comfort learning new software and working with chat or help desk tools
  • Basic understanding of or interest in AI chatbots and large language models
  • Strong problem-solving skills and a customer-first mindset
  • Ability to work independently and manage time in a remote environment
  • Reliable high-speed internet and a quiet home workspace

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and paid holidays
  • 100% remote work with flexible home-office setup
  • Home office or technology stipend
  • Paid training and AI skills development
  • Clear career path into AI operations, conversation design, or support leadership
  • Employee wellness and mental health resources

Amelia is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Amelia will get back to you by email.

How This Salary Compares

The midpoint of this role’s $45,000–$68,000 range is $56,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$56,500
Customer Service jobs — median
$68,750
New Jersey 07102 jobs — median
$70,000
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a AI Chatbot Support Assistant earn in New Jersey 07102?

This position pays $45,000 to $68,000 per year. The midpoint of $56,500 is slightly below the $68,750 median for Customer Service roles currently listed on our board.

Is this AI Chatbot Support Assistant job remote?

Yes. This is a fully remote position, hired through a New Jersey 07102-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401(k) retirement plan with company match, Paid time off and paid holidays, 100% remote work with flexible home-office setup, Home office or technology stipend, Paid training and AI skills development.

How competitive is this opening?

Posted on November 9, 2026 with 8 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
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