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Careerscape
Full-Time Remote Information Technology

Technical Support Specialist

Careerscape ?
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Location
Phoenix, Arizona
Salary (Annually)
$48,740 - $64,987
Experience
Entry
Posted
Oct 18
Location
Phoenix, Arizona
Salary (Annually)
$48,740 - $64,987
Experience
Entry
Posted
Oct 18
Technical Support Specialist

About the Role

Build your IT support career helping people solve everyday technology problems. Careerscape is recruiting a full-time Technical Support Specialist to provide first-line assistance through email, chat, and a ticketing system.

This is a remote opportunity based in Arizona. You will troubleshoot account access, software, and connectivity issues, document solutions, and work with experienced support colleagues. Training is provided; clear communication, curiosity, and a helpful approach are essential.

Annual salary: $48,740–$64,987.

Key Responsibilities

  • Respond to technical support requests through email, chat, and support tickets
  • Troubleshoot login, password, software, and basic connectivity issues
  • Guide users through clear, step-by-step solutions
  • Record symptoms, troubleshooting steps, and resolutions accurately
  • Escalate complex problems with complete notes to the appropriate team
  • Assist with application setup and user access requests
  • Follow data privacy, security, and service procedures
  • Contribute useful solutions to support documentation

Requirements

  • High school diploma or equivalent
  • Interest in IT support and troubleshooting; professional experience is not required
  • Clear written communication and patient customer service
  • Familiarity with email, web browsers, and common office applications
  • Strong attention to detail and ability to follow documented procedures
  • Ability to learn ticketing systems and new software
  • Ability to organize multiple requests and work independently

Benefits & Perks

  • Remote work arrangement
  • Paid onboarding and technical support training
  • Medical, dental, and vision coverage options
  • Paid time off and holidays
  • 401(k) retirement plan options
  • Professional development and opportunities to grow within IT support

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $48,740–$64,987 range is $56,864 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$56,864
Information Technology jobs — median
$105,000
Arizona jobs — median
$72,500
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Technical Support Specialist earn in Arizona?

This position pays $48,740 to $64,987 per year. The midpoint of $56,864 is slightly below the $105,000 median for Information Technology roles currently listed on our board.

Is this Technical Support Specialist job remote?

Yes. This is a fully remote position, hired through a Arizona-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Remote work arrangement, Paid onboarding and technical support training, Medical, dental, and vision coverage options, Paid time off and holidays, 401(k) retirement plan options, Professional development and opportunities to grow within IT support.

How competitive is this opening?

Posted on October 18, 2026 with 109 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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