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Careerscape
Full-Time Remote Information Technology

IT Support Specialist

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Location
Remote, California
Salary (Annually)
$70,000 - $90,000
Experience
Entry
Posted
Jul 12
Location
Remote, California
Salary (Annually)
$70,000 - $90,000
Experience
Entry
Posted
Jul 12
IT Support Specialist

About the Role

Careerscape is supporting a client opening for a Remote Entry-Level IT Support Specialist. This role focuses on providing technical support to employees, troubleshooting hardware and software issues, assisting with system access, documenting support requests, and ensuring a smooth technology experience for end users.

This is an excellent opportunity for someone who is customer-focused, detail-oriented, and interested in building a career in information technology, technical support, or IT operations.

The IT Support Specialist will work closely with internal teams to resolve technical issues, support computer systems, maintain IT documentation, and assist with onboarding new employees in a fully remote environment.

This role is ideal for candidates interested in IT support, desktop support, technical operations, or information systems.

Key Responsibilities

  • Provide first-level technical support via email, chat, and phone
  • Troubleshoot hardware, software, and system issues
  • Install, configure, and update software applications
  • Assist with password resets and user account management
  • Document support tickets and resolutions in the help desk system
  • Escalate complex technical issues when necessary
  • Support remote employees with technology setup and connectivity
  • Maintain IT inventory and asset records
  • Assist with onboarding and offboarding technology processes
  • Create and update technical documentation and user guides
  • Ensure timely resolution of support requests while maintaining excellent customer service
  • Perform additional IT support and administrative duties as assigned

Requirements

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
  • 0–2 years of experience in IT support, customer service, technical support, or related roles
  • Basic knowledge of Windows, Microsoft 365, and computer hardware
  • Familiarity with ticketing systems is a plus
  • Strong problem-solving and troubleshooting skills
  • Excellent written and verbal communication abilities
  • Proficiency with Microsoft Office and Google Workspace
  • Ability to work independently in a remote environment
  • Professional, dependable, and customer-focused mindset

Benefits & Perks

  • Fully remote work flexibility within the United States
  • Competitive entry-level compensation
  • Medical, dental, and vision insurance
  • Paid time off, holidays, and sick leave
  • 401(k) retirement savings plan
  • Paid training and onboarding
  • Career growth into Systems Administrator, Network Administrator, IT Analyst, Cloud Support Specialist, or IT Manager roles
  • Performance-based bonuses
  • Professional development and certification reimbursement
  • Collaborative and supportive remote work environment

Amelia is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Amelia will get back to you by email.

How This Salary Compares

The midpoint of this role’s $70,000–$90,000 range is $80,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$80,000
Information Technology jobs — median
$102,500
California jobs — median
$77,500
Remote jobs — median
$76,250

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a IT Support Specialist earn in California?

This position pays $70,000 to $90,000 per year. The midpoint of $80,000 is slightly below the $102,500 median for Information Technology roles currently listed on our board.

Is this IT Support Specialist job remote?

Yes. This is a fully remote position, hired through a California-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Fully remote work flexibility within the United States, Competitive entry-level compensation, Medical, dental, and vision insurance, Paid time off, holidays, and sick leave, 401(k) retirement savings plan, Paid training and onboarding.

How competitive is this opening?

Posted on July 12, 2026 with 1,726 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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