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Careerscape
Full-Time Remote Information Technology

Technical Support Specialist

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Location
Remote, Connecticut
Salary (Annually)
$70,000 - $95,000
Experience
Entry
Posted
Jul 7
Location
Remote, Connecticut
Salary (Annually)
$70,000 - $95,000
Experience
Entry
Posted
Jul 7
Technical Support Specialist

About the Role

Careerscape is supporting a client opening for a Remote Entry-Level Technical Support Specialist. This role focuses on providing technical assistance to users, troubleshooting hardware and software issues, resolving support requests, and ensuring a seamless technology experience for employees and customers.

This is an excellent opportunity for someone who is detail-oriented, enjoys problem-solving, and is interested in building a career in technical support, IT operations, or information technology.

The Technical Support Specialist will work closely with end users and internal IT teams to diagnose technical issues, document solutions, and deliver exceptional customer service in a remote environment.

This role is ideal for candidates interested in technical support, IT help services, desktop support, or systems administration.

Key Responsibilities

  • Respond to technical support requests via phone, email, and chat
  • Troubleshoot hardware, software, and application issues
  • Install, configure, and maintain computer systems and software
  • Document support requests, resolutions, and system updates
  • Assist with user account setup and password resets
  • Escalate complex technical issues to senior IT teams
  • Support Microsoft 365 and other business applications
  • Guide users through troubleshooting steps and best practices
  • Maintain accurate technical documentation
  • Monitor support ticket queues and ensure timely resolution
  • Assist with onboarding and device setup for new employees
  • Perform additional technical support and administrative tasks as assigned

Requirements

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
  • 0–2 years of experience in IT support, technical support, customer service, or related roles
  • Strong troubleshooting and analytical skills
  • Excellent written and verbal communication abilities
  • Proficiency with Microsoft Windows, Microsoft 365, and Microsoft Office
  • Basic understanding of networking concepts and computer hardware
  • Familiarity with Google Workspace is a plus
  • Ability to manage multiple priorities in a remote work environment
  • Professional, dependable, and customer-focused mindset

Benefits & Perks

  • Fully remote work flexibility within the United States
  • Competitive entry-level compensation
  • Medical, dental, and vision insurance
  • Paid time off, holidays, and sick leave
  • 401(k) retirement savings plan
  • Paid training and onboarding
  • Career growth into Systems Administrator, IT Support Engineer, Network Administrator, or Technical Services Analyst roles
  • Performance-based bonuses
  • Professional development and certification assistance
  • Collaborative and supportive team environment

Sireesha is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Sireesha will get back to you by email.

How This Salary Compares

The midpoint of this role’s $70,000–$95,000 range is $82,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$82,500
Information Technology jobs — median
$100,000
Connecticut jobs — median
$82,500
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Technical Support Specialist earn in Connecticut?

This position pays $70,000 to $95,000 per year. The midpoint of $82,500 is slightly below the $100,000 median for Information Technology roles currently listed on our board.

Is this Technical Support Specialist job remote?

Yes. This is a fully remote position, hired through a Connecticut-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Fully remote work flexibility within the United States, Competitive entry-level compensation, Medical, dental, and vision insurance, Paid time off, holidays, and sick leave, 401(k) retirement savings plan, Paid training and onboarding.

How competitive is this opening?

Posted on July 7, 2026 with 1,965 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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