Content Moderator (Trust & Safety)

About the Role

Key Responsibilities

• Review user-generated text, images, and video for policy violations
• Apply community guidelines and content policies consistently
• Take appropriate action on content that violates platform rules
• Escalate sensitive, harmful, or high-risk cases to senior teams
• Document moderation decisions and maintain accurate records
• Identify emerging trends, patterns, and abuse tactics
• Provide real-world feedback that supports policy updates
• Maintain quality and accuracy targets across large volumes of content
• Collaborate with trust and safety, legal, and support teams
• Protect user privacy and handle confidential information responsibly
• Meet productivity and response-time goals
• Perform additional moderation tasks as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Communications, Criminal Justice, Psychology, or a related field preferred
• 0-2 years of experience in moderation, customer service, operations, or related roles
• Strong reading comprehension and sound judgment
• Ability to stay objective when reviewing sensitive material
• Excellent attention to detail and consistency
• Comfortable using content review tools and dashboards
• Strong written communication skills
• Ability to work independently in a remote environment
• Reliable high-speed internet connection

Benefits & Perks

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Wellness and mental health support resources
• Career growth into Senior Content Moderator, Trust and Safety Analyst, or Policy Specialist roles
• Performance-based bonuses
• Collaborative and supportive team environment