Medical Receptionist

About the Role

Key Responsibilities

• Schedule and confirm patient appointments
• Answer phone calls and respond to basic patient inquiries
• Assist with patient intake forms and basic documentation
• Update and maintain patient records in internal systems
• Handle appointment changes, cancellations, and follow-ups
• Respond to emails and patient messages
• Coordinate with internal staff to support daily operations
• Maintain a professional and friendly tone with patients
• Follow company procedures and confidentiality guidelines
• Support general administrative tasks as needed

Requirements

• High school diploma or equivalent required
• 0-2 years of experience in healthcare, medical office, receptionist, customer service, or administrative roles preferred
• Strong communication and interpersonal skills
• Comfortable handling phone-based patient interactions
• Basic computer skills, including email, data entry, and scheduling systems
• Strong attention to detail and organizational skills
• Ability to multitask and manage a high volume of requests
• Professional, patient-focused, and service-oriented mindset
• Ability to work independently in a remote environment
• Reliable internet connection and a quiet workspace
• Understanding of patient confidentiality and professionalism

Benefits & Perks

• Benefits may include:
• Remote work flexibility within the United States
• Competitive annual compensation
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid onboarding and training
• Career growth into roles such as Medical Office Coordinator, Patient Services Representative, Healthcare Administrator, or Practice Manager
• Supportive team environment with clear processes and expectations
• Opportunity to build experience in healthcare administration and patient services