IT Support Specialist

About the Role

Key Responsibilities

• Serve as the primary point of contact for employee IT support requests via ticketing system, chat, and video
• Troubleshoot and resolve hardware, software, networking, and account issues across Windows and macOS
• Manage user provisioning, deprovisioning, and access in Microsoft 365, Google Workspace, and Okta
• Configure, deploy, and ship laptops and peripherals to remote employees, with full asset tracking
• Support video conferencing, collaboration, and productivity tools (Zoom, Slack, Asana)
• Write internal knowledge base articles, onboarding documentation, and IT process guides
• Partner with IT and security teams on patching, MDM policies, and endpoint compliance
• Identify recurring issues and recommend process improvements or new tooling

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
• 2+ years of experience in IT support, help desk, or desktop support
• Strong Windows and macOS troubleshooting skills
• Hands-on experience administering Microsoft 365 and/or Google Workspace
• Familiarity with identity providers (Okta, Azure AD) and MDM platforms (Jamf, Kandji, Intune)
• Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Excellent written and verbal communication with a customer-first mindset
• Ability to manage a ticket queue and work independently in a fully remote environmentCompTIA A+, Network+, or ITIL Foundation certification
• Experience supporting a fully remote or hybrid workforce
• Scripting experience (PowerShell, Bash, or Python) for automating routine tasks
• Background in SaaS administration and IT security best practices

Benefits & Perks

• Competitive base salary with annual performance bonus
• 100% remote work with flexible scheduling (NYC-based company, U.S.-distributed team)
• Comprehensive medical, dental, and vision insurance — fully covered employee premiums
• Paid vacation, sick leave, and 12 paid holidays
• 401(k) retirement plan with 4% employer match (after 1 year of service)
• $1,500 annual learning and certification reimbursement
• $1,000 home office setup budget and monthly internet/phone reimbursement
• Paid parental leave and mental health benefits