E-commerce Support Specialist

About the Role

Key Responsibilities

• Assist customers with orders, returns, and product inquiries
• Respond to support requests via email and chat
• Track and update order statuses
• Resolve customer issues and provide solutions
• Maintain accurate records of interactions
• Support product listings and basic updates
• Work with operations and logistics teams
• Ensure a positive customer experience

Requirements

• High school diploma or equivalent required
• No experience required (training provided)
• Strong written communication skills
• Customer-focused mindset
• Basic computer skills (email, online tools)
• Attention to detail and organization
• Ability to multitask and stay responsive
• Comfortable working remotely

Benefits & Perks

• Fully remote work flexibility
• Competitive entry-level salary
• Paid training and onboarding
• Performance-based bonuses
• Paid time off and holidays
• Career growth into E-commerce Specialist, Operations, or Customer Success roles
• Flexible and supportive work environment