Careerscape is recruiting on behalf of our client, a national insurance company, for a fully remote Tier 1 Help Desk Analyst to join their growing IT support team. This is a great opportunity for a customer-focused problem solver to be the first point of contact for employees needing technical assistance, handling everything from password resets to software troubleshooting in a fast-paced, collaborative environment.
Day to day, you will field a steady stream of inbound calls, chats, and tickets, walking end users through fixes with patience and clarity while keeping accurate records in the ticketing system. You will thrive in this role if you enjoy variety, stay calm when systems act up, and take pride in turning a frustrated caller into a satisfied one, all while knowing when to escalate a tricky issue to Tier 2 support.
The midpoint of this role’s $55,000–$65,000 range is $60,000 per year. Here is how that compares with live openings on Careerscape right now:
Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.
This position pays $55,000 to $65,000 per year. The midpoint of $60,000 is slightly below the $100,000 median for Information Technology roles currently listed on our board.
Yes. This is a fully remote position, hired through a Florida 33602-based client.
This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.
Medical, dental, and vision insurance, 401k retirement plan with company match, Paid time off and paid holidays, Fully remote position with flexible scheduling options, Company-provided equipment for home office setup, Paid training and certification support.
Posted on August 16, 2026 with 1,164 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.
Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.
Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.
As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.
