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Careerscape
Full-Time Remote Customer Service

Remote Chat Support Agent

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Location
Austin, Texas 78701
Salary (Annually)
$65,000 - $85,000
Experience
Entry
Posted
Nov 3
Location
Austin, Texas 78701
Salary (Annually)
$65,000 - $85,000
Experience
Entry
Posted
Nov 3
Remote Chat Support Agent

About the Role

Careerscape is recruiting on behalf of our client, a growing company that puts customers first, for a full-time Remote Chat Support Agent. This is a great launch pad for a customer service career: you will be the friendly, knowledgeable voice behind live chat, helping customers solve problems quickly and leaving every conversation with a better impression of the brand. Full training is provided, and there is clear room to grow into senior support, team lead, and specialist roles.

Day to day, you will work from home in a fast-paced but supportive virtual team, handling several chat conversations at once, searching the knowledge base, and escalating complex issues to the right teammates. You will thrive here if you type quickly, communicate clearly in writing, stay calm under pressure, and genuinely enjoy helping people. No prior chat experience is required, just a reliable home internet connection and a service-minded attitude.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely, friendly, and professional manner
  • Manage multiple chat conversations at the same time while maintaining quality and accuracy
  • Troubleshoot product, account, and order issues using the knowledge base and internal tools
  • Document each customer interaction accurately in the CRM or ticketing system
  • Escalate complex or unresolved issues to the appropriate team with clear notes
  • Follow company policies and scripts while adapting tone to each customer's needs
  • Meet or exceed targets for response time, resolution rate, and customer satisfaction
  • Identify recurring customer issues and share feedback with the support team
  • Participate in training sessions, team meetings, and quality coaching
  • Maintain a positive, empathetic attitude in every customer interaction

Requirements

  • High school diploma or equivalent; some college is a plus
  • Six months of customer service experience preferred, but motivated entry-level candidates are welcome
  • Excellent written communication skills with strong spelling and grammar
  • Typing speed of at least 40 words per minute
  • Comfort learning new software, chat platforms, and CRM tools
  • Ability to multitask and prioritize in a fast-paced environment
  • Reliable high-speed internet and a quiet, dedicated home workspace
  • Availability to work a scheduled shift, which may include some evenings or weekends
  • Patience, empathy, and a problem-solving mindset

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and paid holidays
  • Fully remote work from home
  • Paid training and onboarding
  • Equipment and technology support for home office setup
  • Career growth and internal promotion opportunities
  • Employee wellness resources
  • Flexible shift options where available

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $65,000–$85,000 range is $75,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$75,000
Customer Service jobs — median
$70,000
Texas 78701 jobs — median
$72,000
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Chat Support Agent earn in Texas 78701?

This position pays $65,000 to $85,000 per year. The midpoint of $75,000 is above the $70,000 median for Customer Service roles currently listed on our board.

Is this Remote Chat Support Agent job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401(k) retirement plan with company match, Paid time off and paid holidays, Fully remote work from home, Paid training and onboarding, Equipment and technology support for home office setup.

How competitive is this opening?

Posted on November 3, 2026 with 35 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
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