Industry-Leading Staffing Solutions — Built on Integrity, Service, and Results

Built on Integrity, Service, and Results

About Us Locations Resume Services Candidate Portal
Careerscape
Job Seekers
Hire Talent
Sponsored Jobs
Resources
Contact Us
Menu
About Us Locations Resume Services Candidate Portal
Job Seekers
Hire Talent
Sponsored Jobs
Resources
Contact Us
Careerscape
Full-Time Remote Customer Service

Remote Chat Support Agent

Careerscape ?
View all jobs
Location
Austin, Texas 78701
Salary (Annually)
$64,000 - $82,000
Experience
Entry
Posted
Nov 2
Location
Austin, Texas 78701
Salary (Annually)
$64,000 - $82,000
Experience
Entry
Posted
Nov 2
Remote Chat Support Agent

About the Role

Careerscape is recruiting on behalf of our client, a growing company that puts customers first, for a full-time, fully remote Chat Support Agent. This is a great entry point into a customer service career, with paid training, clear paths for advancement, and the flexibility of working from home.

The day-to-day is fast-paced and friendly. You will be the first point of contact for customers, answering questions in real time through live chat, solving problems, and leaving people happier than when they arrived. Those who thrive here are clear written communicators, patient under pressure, and enjoy helping others while working independently from a home office.

Key Responsibilities

  • Respond to customer inquiries through live chat in a prompt, professional, and friendly manner
  • Handle multiple chat conversations at the same time while maintaining quality and accuracy
  • Troubleshoot common product, account, and billing issues and guide customers to resolutions
  • Use the knowledge base and internal tools to find accurate answers quickly
  • Document every customer interaction clearly and accurately in the CRM system
  • Escalate complex or sensitive issues to the appropriate team members with full context
  • Identify recurring customer issues and share feedback with the support team
  • Meet or exceed targets for response time, customer satisfaction, and quality
  • Follow company policies and protect customer privacy and data at all times

Requirements

  • High school diploma or equivalent required; some college is a plus
  • Six months or more of customer service, retail, or related experience preferred
  • Excellent written communication skills with strong grammar and spelling
  • Typing speed of 40 words per minute or higher with good accuracy
  • Comfortable using computers, chat platforms, and web-based software
  • Ability to multitask and stay calm and positive in a fast-paced environment
  • Reliable high-speed internet and a quiet, dedicated home workspace
  • Ability to work a scheduled shift, including some evenings or weekends as needed
  • Austin, Texas area residency preferred

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Paid training and onboarding
  • Fully remote work from home
  • Equipment provided or home-office stipend
  • Career growth and promotion opportunities
  • Employee assistance program and wellness resources

Alison is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Alison will get back to you by email.

How This Salary Compares

The midpoint of this role’s $64,000–$82,000 range is $73,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$73,000
Customer Service jobs — median
$70,000
Texas 78701 jobs — median
$72,000
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Chat Support Agent earn in Texas 78701?

This position pays $64,000 to $82,000 per year. The midpoint of $73,000 is above the $70,000 median for Customer Service roles currently listed on our board.

Is this Remote Chat Support Agent job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401(k) plan with company match, Paid time off and paid holidays, Paid training and onboarding, Fully remote work from home, Equipment provided or home-office stipend.

How competitive is this opening?

Posted on November 2, 2026 with 10 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

You May Also Like

Similar opportunities that might interest you

Careerscape

Careerscape

Remote Client Support Specialist

Full-Time Remote Customer Service
Austin, Texas 78701
$62,000 - $84,000/yr
Posted Oct 30
0 Applicants
Careerscape

Careerscape

Customer Support Representative

Full-Time Hybrid Customer Service
Orlando, Florida 32801
$40,000 - $52,000/yr
Posted Oct 18
0 Applicants
Careerscape

Careerscape

Live Chat Support Agent

Full-Time Remote Customer Service
Dallas, Texas
Posted Oct 17
0 Applicants
Apply for Remote Chat Support Agent

Careerscape

By checking this box and submitting this form, I am giving my permission to Careerscape to send me SMS and MMS message alerts with new job opportunities and career news. Message frequency varies. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP.
By checking this box and submitting this form, I am giving my permission to Careerscape to send me email with new job opportunities and career news.
By checking this box and submitting this form, I am giving my permission to Careerscape to share my personal information — including my name, contact details, location, and professional background — with select third-party partners for marketing and promotional purposes. You can opt out anytime via our "Do Not Sell or Share My Personal Information" page.
Application Submitted!

Thank you for applying. We'll review your application and get back to you soon.

Submitting your application...

Please wait, do not close this window.

Logo
CareerscapeAn Equal Opportunity Employer
M/F/Disability/Veterans.
Facebook Instagram Linkedin Youtube

Job Seekers

Find Jobs

Upload Resume

Candidate Portal

Salary Guide

Businesses

Hire Talent

Partnerships

Employer Portal

Contact Us

Site Information

Terms & Conditions

Privacy Policy

Fraud Alert

Do Not Sell or Share My Personal Information

©2026 Careerscape LLC. All Rights Reserved.

Sponsored