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Careerscape
Full-Time Remote Customer Service

Remote Client Support Specialist

Careerscape ?
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Location
Austin, Texas 78701
Salary (Annually)
$62,000 - $84,000
Experience
Entry
Posted
Oct 30
Location
Austin, Texas 78701
Salary (Annually)
$62,000 - $84,000
Experience
Entry
Posted
Oct 30

About the Role

Careerscape is recruiting on behalf of our client, a growing company with a customer-first culture, for a full-time Remote Client Support Specialist based in the Austin, Texas area. This is a great entry point into a career in client success and support, with real training, clear growth paths, and the flexibility of working from home.

The day-to-day is a steady mix of answering client questions, solving problems, and keeping people informed and happy. You will thrive in this role if you are patient, organized, a clear communicator, and genuinely enjoy helping others. Curious self-starters who learn quickly and work well in a remote team environment will do especially well.

Key Responsibilities

  • Respond to client inquiries by phone, email, and chat in a timely and professional manner
  • Troubleshoot client issues and resolve them on first contact whenever possible
  • Escalate complex or unresolved issues to the appropriate internal teams with clear documentation
  • Document all client interactions accurately in the CRM or ticketing system
  • Follow up with clients to confirm issues are resolved and satisfaction is high
  • Guide clients through product features, account setup, and standard processes
  • Identify recurring client issues and share feedback with the team to improve service
  • Maintain knowledge of products, services, and internal support procedures
  • Meet or exceed response time, quality, and client satisfaction targets
  • Contribute to help articles and internal knowledge base content

Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 6 months or more of customer service, support, or related experience preferred
  • Excellent written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Comfortable learning new software and navigating CRM or ticketing tools
  • Ability to manage time and multitask in a fast-paced remote environment
  • Reliable high-speed internet and a quiet, dedicated home workspace
  • Ability to work a set schedule in Central Time and reside in the United States

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • 100% remote work with flexibility
  • Paid onboarding and ongoing training
  • Home office equipment provided or stipend offered
  • Clear career path into senior support and client success roles
  • Employee wellness and assistance programs

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $62,000–$84,000 range is $73,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$73,000
Customer Service jobs — median
$68,750
Texas 78701 jobs — median
$72,000
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Client Support Specialist earn in Texas 78701?

This position pays $62,000 to $84,000 per year. The midpoint of $73,000 is above the $68,750 median for Customer Service roles currently listed on our board.

Is this Remote Client Support Specialist job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401(k) with company match, Paid time off and paid holidays, 100% remote work with flexibility, Paid onboarding and ongoing training, Home office equipment provided or stipend offered.

How competitive is this opening?

Posted on October 30, 2026 with 157 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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