Careerscape is recruiting on behalf of our client for a full-time, fully remote Email Customer Service Agent based in the Austin, Texas area. This is a great entry-level opportunity to launch a customer service career with a supportive team, clear training, and room to grow. You will help customers by resolving questions and concerns through clear, friendly written communication.
The day-to-day centers on working through an inbox of customer inquiries, researching answers, and writing thoughtful replies that leave customers feeling heard. You will collaborate with teammates through chat and virtual huddles while managing your own queue. People who thrive here are strong writers, patient problem solvers, and organized self-starters who enjoy helping others from a home office.
The midpoint of this role’s $36,000–$44,000 range is $40,000 per year. Here is how that compares with live openings on Careerscape right now:
Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.
This position pays $36,000 to $44,000 per year. The midpoint of $40,000 is slightly below the $70,000 median for Customer Service roles currently listed on our board.
Yes. This is a fully remote position, hired through a Texas 78701-based client.
This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.
Medical, dental, and vision insurance, 401(k) retirement plan with company match, Paid time off and paid holidays, 100% remote work from home, Paid onboarding and ongoing training, Equipment provided or home office stipend.
Posted on November 4, 2026 with 127 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.
Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.
Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.
As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.
