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Careerscape
Full-Time Remote Human Resources

Remote Employee Support Specialist

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Location
Austin, Texas 78701
Salary (Annually)
$62,000 - $88,000
Experience
Entry
Posted
Aug 24
Location
Austin, Texas 78701
Salary (Annually)
$62,000 - $88,000
Experience
Entry
Posted
Aug 24
Remote Employee Support Specialist

About the Role

Careerscape is recruiting on behalf of our client for an entry-level Employee Support Specialist to join their remote People Operations team. In this role, you will serve as a first point of contact for employees with questions about HR policies, benefits, payroll, and general workplace concerns, helping ensure every team member feels heard and supported.

Day to day, you will field inbound tickets, calls, and chats, troubleshoot routine HR and systems issues, and know when to escalate more complex cases to specialists. People who thrive in this role are patient, detail-oriented communicators who enjoy solving problems and take pride in making someone's workday a little easier.

Key Responsibilities

  • Respond to employee inquiries via email, chat, and phone in a timely and professional manner
  • Triage and resolve routine HR, benefits, and payroll questions using established guidelines
  • Maintain accurate records of employee interactions in the HR case management system
  • Assist with onboarding tasks including new hire paperwork and account setup
  • Escalate complex employee relations or compliance issues to senior HR staff
  • Update and maintain employee records in the HRIS platform
  • Help employees navigate self-service portals for benefits, time off, and pay stubs
  • Contribute to a shared knowledge base of frequently asked questions and solutions
  • Support special projects such as open enrollment and policy rollouts
  • Follow up with employees to confirm issues are fully resolved

Requirements

  • High school diploma or equivalent required, associate or bachelor's degree preferred
  • Up to one year of experience in a customer service, HR, or administrative support role
  • Strong written and verbal communication skills
  • Comfort learning and navigating HRIS or ticketing software
  • Ability to handle sensitive employee information with discretion
  • Excellent organizational skills and attention to detail
  • Reliable home internet connection and a quiet remote work environment
  • Ability to manage multiple inquiries and prioritize effectively
  • A customer-first, empathetic approach to problem solving

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k plan with employer match
  • Paid time off and paid holidays
  • Fully remote position with flexible scheduling
  • Home office equipment stipend
  • Company-paid life and disability insurance
  • Professional development and training opportunities
  • Employee assistance program
  • Career growth path within People Operations
  • Collaborative, supportive remote team culture

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $62,000–$88,000 range is $75,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$75,000
Human Resources jobs — median
$75,000
Texas 78701 jobs — median
$73,500
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Employee Support Specialist earn in Texas 78701?

This position pays $62,000 to $88,000 per year. The midpoint of $75,000 is in line with the $75,000 median for Human Resources roles currently listed on our board.

Is this Remote Employee Support Specialist job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k plan with employer match, Paid time off and paid holidays, Fully remote position with flexible scheduling, Home office equipment stipend, Company-paid life and disability insurance.

How competitive is this opening?

Posted on August 24, 2026 with 5,840 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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