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Careerscape
Full-Time Remote Customer Service

Remote Chat Support Agent

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Location
New York city, New York 10001
Salary (Annually)
$62,000 - $78,000
Experience
Entry
Posted
Sep 30
Location
New York city, New York 10001
Salary (Annually)
$62,000 - $78,000
Experience
Entry
Posted
Sep 30
Remote Chat Support Agent

About the Role

Careerscape is recruiting on behalf of our client for an entry-level, fully remote Chat Support Agent to join their growing customer experience team. This is a great opportunity for someone who loves helping people, types quickly, and wants to build a career in customer service without ever leaving home.

Day to day, you will spend your shift chatting with customers through a live chat platform, answering questions, troubleshooting simple issues, and making sure every conversation ends on a positive note. People who thrive in this role are patient, upbeat, and comfortable juggling multiple chat windows at once while keeping their tone friendly and professional.

Key Responsibilities

  • Respond to incoming customer chats in a timely and professional manner
  • Handle multiple live chat conversations simultaneously
  • Answer questions about products, services, orders, and account issues
  • Troubleshoot basic technical and billing problems using internal guides
  • Escalate complex issues to the appropriate team or supervisor
  • Document every interaction accurately in the CRM system
  • Meet daily and weekly performance targets for response time and satisfaction
  • Identify recurring customer issues and report trends to management
  • Follow company scripts and tone guidelines while personalizing responses
  • Stay current on product updates and policy changes

Requirements

  • High school diploma or equivalent required
  • No prior experience necessary, training provided
  • Strong written communication skills and clean grammar
  • Comfortable typing at least 40 words per minute
  • Reliable home internet connection and a quiet workspace
  • Ability to multitask across several chat conversations at once
  • Basic computer proficiency including web browsers and CRM tools
  • Availability to work assigned shifts including some evenings or weekends
  • Positive attitude and genuine interest in helping customers

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k retirement plan with company match
  • Paid time off and paid holidays
  • 100 percent remote position with flexible scheduling options
  • Paid training and ongoing coaching
  • Home office equipment stipend
  • Career growth into senior support or team lead roles
  • Employee wellness and assistance program
  • Casual, supportive team culture
  • Opportunities for performance-based bonuses

Jacob is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Jacob will get back to you by email.

How This Salary Compares

The midpoint of this role’s $62,000–$78,000 range is $70,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$70,000
Customer Service jobs — median
$67,500
New York 10001 jobs — median
$70,000
Remote jobs — median
$74,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Chat Support Agent earn in New York 10001?

This position pays $62,000 to $78,000 per year. The midpoint of $70,000 is above the $67,500 median for Customer Service roles currently listed on our board.

Is this Remote Chat Support Agent job remote?

Yes. This is a fully remote position, hired through a New York 10001-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k retirement plan with company match, Paid time off and paid holidays, 100 percent remote position with flexible scheduling options, Paid training and ongoing coaching, Home office equipment stipend.

How competitive is this opening?

Posted on September 30, 2026 with 15,767 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
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