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Careerscape
Full-Time Remote Customer Service

Customer Success Specialist

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Location
Remote, New York
Salary (Annually)
$70,000 - $90,000
Experience
Entry
Posted
Jul 5
Location
Remote, New York
Salary (Annually)
$70,000 - $90,000
Experience
Entry
Posted
Jul 5
Customer Success Specialist

About the Role

Careerscape is supporting a client opening for a Remote Entry-Level Customer Success Specialist. This role focuses on supporting customers throughout their experience, answering inquiries, resolving issues, maintaining client relationships, and ensuring overall customer satisfaction.

This is an excellent opportunity for someone who is people-oriented, organized, and interested in building a career in customer success, client services, account management, or business operations.

The Customer Success Specialist will work closely with customers and internal teams to provide exceptional service, improve customer experiences, and support long-term client success.

This role is ideal for candidates interested in customer success, customer support, client relations, or account coordination.

Key Responsibilities

  • Build and maintain positive customer relationships
  • Respond to customer inquiries via email, chat, and phone
  • Assist customers with onboarding and account setup
  • Resolve customer concerns and escalate complex issues when necessary
  • Monitor customer satisfaction and engagement
  • Maintain accurate customer records and documentation
  • Coordinate with internal teams to resolve client requests
  • Track customer feedback and identify improvement opportunities
  • Prepare customer reports and activity updates
  • Ensure timely follow-up on customer requests
  • Support customer success initiatives and projects
  • Assist with administrative and client support tasks

Requirements

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree preferred
  • 0–2 years of experience in customer service, administration, sales support, or related roles
  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship-building abilities
  • Outstanding organizational and time management skills
  • Basic computer skills (Microsoft Office, Google Workspace)
  • Ability to manage multiple priorities effectively
  • Strong problem-solving and customer-focused mindset
  • Professional, dependable, and results-oriented attitude

Benefits & Perks

  • Fully remote work flexibility within the United States
  • Competitive entry-level compensation
  • Medical, dental, and vision coverage options
  • Paid time off, holidays, and sick leave
  • 401(k) retirement plan options
  • Paid training and onboarding
  • Career growth into Customer Success Manager, Account Manager, Client Relationship Manager, or Customer Experience Manager roles
  • Performance-based bonuses and advancement opportunities
  • Supportive and collaborative team environment
  • Professional development and learning opportunities

Jacob is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Jacob will get back to you by email.

How This Salary Compares

The midpoint of this role’s $70,000–$90,000 range is $80,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$80,000
Customer Service jobs — median
$70,000
New York jobs — median
$82,500
Remote jobs — median
$75,500

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Customer Success Specialist earn in New York?

This position pays $70,000 to $90,000 per year. The midpoint of $80,000 is above the $70,000 median for Customer Service roles currently listed on our board.

Is this Customer Success Specialist job remote?

Yes. This is a fully remote position, hired through a New York-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Fully remote work flexibility within the United States, Competitive entry-level compensation, Medical, dental, and vision coverage options, Paid time off, holidays, and sick leave, 401(k) retirement plan options, Paid training and onboarding.

How competitive is this opening?

Posted on July 5, 2026 with 1,836 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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