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Careerscape
Full-Time Remote Customer Service

Customer Support Representative

Careerscape ?
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Location
remote, New York
Salary (Annually)
$65,000 - $90,000
Experience
Entry
Posted
Jul 17
Location
remote, New York
Salary (Annually)
$65,000 - $90,000
Experience
Entry
Posted
Jul 17
Customer Support Representative

About the Role

Careerscape is hiring a Customer Support Representative to deliver exceptional service and support to customers across multiple communication channels. In this fully remote position, you'll assist customers with inquiries, troubleshoot issues, resolve concerns, and ensure every interaction leaves a positive impression. This is an excellent opportunity for individuals who enjoy helping people, solving problems, and building strong customer relationships while working from home.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat
  • Resolve customer concerns professionally and efficiently
  • Document customer interactions accurately in company systems
  • Troubleshoot basic product and service issues
  • Escalate complex cases to the appropriate department
  • Maintain high customer satisfaction scores
  • Follow company policies and service standards
  • Collaborate with team members to improve customer experience

Requirements

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Excellent problem-solving and active listening abilities
  • Comfortable using computers and customer support software
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Reliable internet connection and dedicated remote workspace
  • Previous customer service experience is a plus but not required

Benefits & Perks

  • Fully remote work environment
  • Competitive salary with bonus opportunities
  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • 401(k) with company match
  • Employee assistance program
  • Ongoing training and professional development
  • Career growth opportunities

How This Salary Compares

The midpoint of this role’s $65,000–$90,000 range is $77,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$77,500
Customer Service jobs — median
$67,500
New York jobs — median
$82,500
Remote jobs — median
$82,500

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Customer Support Representative earn in New York?

This position pays $65,000 to $90,000 per year. The midpoint of $77,500 is above the $67,500 median for Customer Service roles currently listed on our board.

Is this Customer Support Representative job remote?

Yes. This is a fully remote position, hired through a New York-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Fully remote work environment, Competitive salary with bonus opportunities, Medical, dental, and vision insurance, Paid time off and company holidays, 401(k) with company match, Employee assistance program.

How competitive is this opening?

Posted on July 17, 2026 with 494 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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