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Careerscape
Full-Time Remote Customer Service

Live Chat Support Agent

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Location
Remote, North Carolina
Salary (Annually)
$40,000 - $54,000
Experience
Entry
Posted
Jul 9
Location
Remote, North Carolina
Salary (Annually)
$40,000 - $54,000
Experience
Entry
Posted
Jul 9
Live Chat Support Agent

About the Role

Careerscape is supporting a client opening for a Remote Live Chat Support Agent. This role focuses on helping customers in real time through live chat, resolving questions quickly and keeping every interaction friendly and helpful.

This is an excellent opportunity for someone who is a strong writer, a fast typist, and interested in building a career in customer support, customer success, or account management.

The Live Chat Support Agent will respond to customer inquiries, troubleshoot issues, and guide users to solutions across multiple chat conversations.

This role is ideal for candidates interested in live chat support, customer service, technical support, or customer success.

Key Responsibilities

  • Respond to customer inquiries in real time through live chat
  • Manage multiple chat conversations at once without sacrificing quality
  • Troubleshoot issues and guide customers to solutions
  • Provide accurate product, service, and account information
  • Escalate complex issues to the right team
  • Document interactions and update customer records
  • Meet response-time, resolution, and satisfaction targets
  • Follow support scripts, macros, and brand voice guidelines
  • Identify recurring issues and share customer feedback
  • Maintain a friendly, professional, and empathetic tone
  • Help keep knowledge-base articles and canned responses up to date
  • Perform additional customer support tasks as assigned

Requirements

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree preferred
  • 0-2 years of experience in customer service, support, or related roles
  • Excellent written communication and grammar skills
  • Fast and accurate typing of 45 or more words per minute preferred
  • Ability to multitask across several conversations at once
  • Comfortable using chat, help desk, and CRM tools
  • Patient, empathetic, and solution-oriented
  • Ability to work independently in a remote environment
  • Reliable high-speed internet connection

Benefits & Perks

  • Fully remote work flexibility within the United States
  • Competitive entry-level compensation
  • Medical, dental, and vision insurance
  • Paid time off, holidays, and sick leave
  • 401(k) retirement savings plan
  • Paid training and onboarding
  • Career growth into Senior Support Agent, Customer Success Specialist, or Support Team Lead roles
  • Performance-based bonuses
  • Professional development and certification assistance
  • Collaborative and supportive team environment

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $40,000–$54,000 range is $47,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$47,000
Customer Service jobs — median
$68,750
North Carolina jobs — median
$83,750
Remote jobs — median
$77,500

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Live Chat Support Agent earn in North Carolina?

This position pays $40,000 to $54,000 per year. The midpoint of $47,000 is slightly below the $68,750 median for Customer Service roles currently listed on our board.

Is this Live Chat Support Agent job remote?

Yes. This is a fully remote position, hired through a North Carolina-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Fully remote work flexibility within the United States, Competitive entry-level compensation, Medical, dental, and vision insurance, Paid time off, holidays, and sick leave, 401(k) retirement savings plan, Paid training and onboarding.

How competitive is this opening?

Posted on July 9, 2026 with 4,095 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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