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Careerscape
Full-Time Remote Customer Service

Remote Live Chat Representative

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Location
Austin, Texas 78701
Salary (Annually)
$62,000 - $88,000
Experience
Entry
Posted
Aug 26
Location
Austin, Texas 78701
Salary (Annually)
$62,000 - $88,000
Experience
Entry
Posted
Aug 26
Remote Live Chat Representative

About the Role

Careerscape is recruiting on behalf of our client for an entry-level, remote Live Chat Representative to join their growing customer support team. This is a great opportunity for someone who loves solving problems in writing, enjoys helping people, and wants to build a career in customer service without needing prior experience.

Day to day, you will spend your shift juggling multiple live chat conversations, answering product questions, troubleshooting simple issues, and guiding customers to quick, friendly resolutions. People who thrive in this role are fast typists, clear communicators, and calm under pressure when the queue gets busy, and they take real satisfaction in leaving every customer better off than when the chat started.

Key Responsibilities

  • Respond to incoming customer chats promptly and professionally
  • Handle multiple live chat conversations at the same time without losing quality
  • Answer questions about products, orders, billing, and account details
  • Troubleshoot basic technical or account issues using provided guides
  • Escalate complex cases to senior support staff or the appropriate team
  • Document chat interactions accurately in the CRM system
  • Meet daily and weekly targets for response time and customer satisfaction
  • Identify recurring customer issues and flag trends to the support lead
  • Follow company scripts, tone guidelines, and brand voice standards
  • Stay current on product updates, promotions, and policy changes

Requirements

  • High school diploma or equivalent required
  • No prior customer service experience necessary, training provided
  • Excellent written communication skills and strong grammar
  • Comfortable typing 40+ words per minute accurately
  • Ability to multitask across several chat windows at once
  • Reliable high-speed internet connection and a quiet home workspace
  • Basic computer proficiency and comfort learning new software
  • Availability to work assigned shifts, including some evenings or weekends
  • Positive, patient attitude when dealing with frustrated customers

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Paid time off and paid holidays
  • 100 percent remote position with flexible scheduling options
  • Paid training and onboarding
  • Home office equipment stipend
  • Opportunities for advancement into senior support or team lead roles
  • Employee assistance program
  • Casual, supportive team culture
  • Monthly performance bonuses

Sireesha is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Sireesha will get back to you by email.

How This Salary Compares

The midpoint of this role’s $62,000–$88,000 range is $75,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$75,000
Customer Service jobs — median
$70,000
Texas 78701 jobs — median
$73,500
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Live Chat Representative earn in Texas 78701?

This position pays $62,000 to $88,000 per year. The midpoint of $75,000 is above the $70,000 median for Customer Service roles currently listed on our board.

Is this Remote Live Chat Representative job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k plan with company match, Paid time off and paid holidays, 100 percent remote position with flexible scheduling options, Paid training and onboarding, Home office equipment stipend.

How competitive is this opening?

Posted on August 26, 2026 with 574 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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