Industry-Leading Staffing Solutions — Built on Integrity, Service, and Results

Built on Integrity, Service, and Results

About Us Locations Resume Services Candidate Portal
Careerscape
Job Seekers
Hire Talent
Sponsored Jobs
Resources
Contact Us
Menu
About Us Locations Resume Services Candidate Portal
Job Seekers
Hire Talent
Sponsored Jobs
Resources
Contact Us
Careerscape
Full-Time Remote Customer Service

Remote Technical Support Representative

Careerscape ?
View all jobs
Location
Austin, Texas 78701
Salary (Annually)
$48,000 - $74,000
Experience
Entry
Posted
Oct 28
Location
Austin, Texas 78701
Salary (Annually)
$48,000 - $74,000
Experience
Entry
Posted
Oct 28
Remote Technical Support Representative

About the Role

Careerscape is recruiting on behalf of our client, a growing technology company, for a full-time, fully remote Technical Support Representative. This is a great entry point into the tech industry, with hands-on training, clear paths to advance into senior support, escalation engineering, or customer success roles, and a team that values curiosity and helpfulness.

The day-to-day is a steady mix of troubleshooting, clear communication, and problem solving. You will work with customers by chat, email, and phone to diagnose issues, walk them through fixes, and document what you learn. People who thrive here are patient, enjoy figuring out how things work, and feel satisfied when a frustrated customer leaves happy.

Key Responsibilities

  • Respond to customer inquiries via phone, chat, and email in a timely and professional manner
  • Diagnose and troubleshoot software, hardware, and connectivity issues
  • Guide customers through step-by-step solutions in clear, non-technical language
  • Log, track, and manage support tickets from open to resolution in the ticketing system
  • Escalate complex or unresolved issues to Tier 2 support or engineering with detailed notes
  • Replicate reported issues to help identify root causes and known bugs
  • Contribute to and update knowledge base articles and internal documentation
  • Meet service level targets for response time, resolution time, and customer satisfaction
  • Share customer feedback and recurring issue trends with product and support teams

Requirements

  • High school diploma or equivalent; associate or bachelor's degree preferred
  • 6 months or more of customer service, help desk, or technical support experience preferred
  • Strong written and verbal communication skills
  • Basic understanding of computers, operating systems (Windows and macOS), and networking concepts
  • Strong problem-solving skills and attention to detail
  • Ability to stay calm and empathetic with frustrated customers
  • Comfort learning new software and tools quickly
  • Reliable high-speed internet and a quiet home workspace
  • Ability to work scheduled shifts, including some flexibility for evenings or weekends

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Fully remote work from home
  • Company-provided laptop and equipment
  • Paid training and onboarding
  • Home office or internet stipend
  • Career development and promotion opportunities
  • Employee wellness and assistance programs

Amelia is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Amelia will get back to you by email.

How This Salary Compares

The midpoint of this role’s $48,000–$74,000 range is $61,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$61,000
Customer Service jobs — median
$70,000
Texas 78701 jobs — median
$72,500
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Technical Support Representative earn in Texas 78701?

This position pays $48,000 to $74,000 per year. The midpoint of $61,000 is slightly below the $70,000 median for Customer Service roles currently listed on our board.

Is this Remote Technical Support Representative job remote?

Yes. This is a fully remote position, hired through a Texas 78701-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401(k) with company match, Paid time off and paid holidays, Fully remote work from home, Company-provided laptop and equipment, Paid training and onboarding.

How competitive is this opening?

Posted on October 28, 2026 with 9 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

You May Also Like

Similar opportunities that might interest you

Careerscape

Careerscape

Customer Support Specialist

Full-Time Remote Customer Service
Remote, Texas
$45,000 - $65,000/yr
Posted Oct 19
0 Applicants
Careerscape

Careerscape

Customer Support Representative

Full-Time Hybrid Customer Service
Orlando, Florida 32801
$40,000 - $52,000/yr
Posted Oct 18
0 Applicants
Careerscape

Careerscape

Live Chat Support Agent

Full-Time Remote Customer Service
Dallas, Texas
Posted Oct 17
0 Applicants
Apply for Remote Technical Support Representative

Careerscape

By checking this box and submitting this form, I am giving my permission to Careerscape to send me SMS and MMS message alerts with new job opportunities and career news. Message frequency varies. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP.
By checking this box and submitting this form, I am giving my permission to Careerscape to send me email with new job opportunities and career news.
By checking this box and submitting this form, I am giving my permission to Careerscape to share my personal information — including my name, contact details, location, and professional background — with select third-party partners for marketing and promotional purposes. You can opt out anytime via our "Do Not Sell or Share My Personal Information" page.
Application Submitted!

Thank you for applying. We'll review your application and get back to you soon.

Submitting your application...

Please wait, do not close this window.

Logo
CareerscapeAn Equal Opportunity Employer
M/F/Disability/Veterans.
Facebook Instagram Linkedin Youtube

Job Seekers

Find Jobs

Upload Resume

Candidate Portal

Salary Guide

Businesses

Hire Talent

Partnerships

Employer Portal

Contact Us

Site Information

Terms & Conditions

Privacy Policy

Fraud Alert

Do Not Sell or Share My Personal Information

©2026 Careerscape LLC. All Rights Reserved.

Sponsored