Customer Coordinator

About the Role

Key Responsibilities

• Coordinate customer inquiries and service requests
• Respond to customers via email, phone, and chat
• Maintain accurate customer records and documentation
• Schedule follow-ups and coordinate appointments
• Track customer cases and ensure timely resolution
• Collaborate with internal departments to resolve issues
• Prepare reports and customer activity summaries
• Update CRM systems with customer information
• Monitor service quality and customer satisfaction
• Assist with onboarding new customers when needed
• Maintain confidentiality of customer information
• Perform additional administrative and customer support duties as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred
• 0–2 years of experience in customer service, administration, retail, hospitality, or related roles
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Proficiency with Microsoft Office, Google Workspace, and CRM software is a plus
• Ability to prioritize tasks in a hybrid work environment
• Strong problem-solving and customer service mindset
• Professional, dependable, and collaborative attitude

Benefits & Perks

• Hybrid work flexibility
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Customer Success Manager, Account Coordinator, Client Services Manager, Operations Coordinator, or Business Support Specialist roles
• Performance-based bonuses
• Professional development and certification assistance
• Collaborative and supportive hybrid work environment