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Careerscape
Full-Time Remote Customer Service

Remote Customer Experience Associate

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Location
Los Angeles, California 90001
Salary (Annually)
$60,000 - $88,000
Experience
Entry
Posted
Jul 31
Location
Los Angeles, California 90001
Salary (Annually)
$60,000 - $88,000
Experience
Entry
Posted
Jul 31

About the Role

Careerscape is recruiting on behalf of our client for a Customer Experience Associate to join their fully remote support team. This is a great opportunity for someone early in their career who loves helping people, solving problems, and creating positive moments out of everyday interactions.

Day to day, you will spend most of your time on live chat, email, and phone conversations with customers, working through questions, order issues, and account concerns with patience and a friendly tone. People who thrive in this role are curious, calm under pressure, comfortable learning new software quickly, and genuinely energized by turning a frustrated customer into a happy one.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Troubleshoot account, order, and product issues using internal tools and knowledge base articles
  • Document every customer interaction accurately in the CRM system
  • Escalate complex or unresolved issues to senior support staff or the appropriate department
  • Follow up with customers to ensure their issue was fully resolved
  • Identify recurring customer pain points and share feedback with the team
  • Meet daily and weekly targets for response time, resolution time, and customer satisfaction
  • Stay current on product updates, promotions, and policy changes
  • Assist with basic billing, returns, and account update requests
  • Support special projects and process improvement initiatives as needed

Requirements

  • High school diploma or equivalent required, some college coursework preferred
  • Prior customer service, retail, or call center experience is a plus but not required
  • Excellent written and verbal communication skills
  • Comfortable navigating multiple software systems and browser tabs at once
  • Strong active listening skills and a calm, empathetic phone manner
  • Ability to work independently in a remote environment with minimal supervision
  • Reliable high speed internet connection and a quiet home workspace
  • Flexibility to work occasional evening or weekend shifts based on business needs
  • Basic typing speed of 40 words per minute or higher

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k retirement plan with employer match
  • Paid time off and paid holidays
  • Fully remote position with equipment provided
  • Monthly internet and home office stipend
  • Paid training and ongoing coaching
  • Career growth path into senior support and team lead roles
  • Employee assistance program
  • Casual, supportive team culture with virtual team events
  • Performance based bonus opportunities

Cristian is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Cristian will get back to you by email.

How This Salary Compares

The midpoint of this role’s $60,000–$88,000 range is $74,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$74,000
Customer Service jobs — median
$70,000
California 90001 jobs — median
$77,500
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Customer Experience Associate earn in California 90001?

This position pays $60,000 to $88,000 per year. The midpoint of $74,000 is above the $70,000 median for Customer Service roles currently listed on our board.

Is this Remote Customer Experience Associate job remote?

Yes. This is a fully remote position, hired through a California 90001-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k retirement plan with employer match, Paid time off and paid holidays, Fully remote position with equipment provided, Monthly internet and home office stipend, Paid training and ongoing coaching.

How competitive is this opening?

Posted on July 31, 2026 with 1,466 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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