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Careerscape
Full-Time Remote Customer Service

Remote Customer Service Representative

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Location
new jersey, New York
Salary (Annually)
$62,000 - $82,000
Experience
Entry
Posted
Oct 18
Location
new jersey, New York
Salary (Annually)
$62,000 - $82,000
Experience
Entry
Posted
Oct 18
Remote Customer Service Representative

About the Role

Careerscape is recruiting on behalf of our client for a Remote Customer Service Representative to join their customer support team. This is a great opportunity for a detail-oriented professional to provide helpful, accurate, and timely customer assistance while building a career in customer service operations.

Day to day, you will respond to customer inquiries, update account information, and resolve routine issues across phone, email, and digital support systems. The role suits someone who enjoys helping others, takes pride in clear communication, handles confidential information carefully, and communicates proactively when customer concerns need additional attention.

Key Responsibilities

  • Respond to customer inquiries by phone, email, and online chat using established service procedures
  • Enter and update customer information in databases and support systems
  • Provide accurate information about products, services, account details, and company policies
  • Review customer concerns and resolve routine issues within established guidelines
  • Process customer requests, account updates, and service adjustments as authorized
  • Track customer interactions and maintain accurate case notes and follow-up records
  • Identify unresolved or complex concerns and escalate them to appropriate team members
  • Follow established confidentiality, account verification, and information handling procedures
  • Assist with follow-up communications to confirm customer concerns have been addressed
  • Communicate with team members to meet service goals and maintain a consistent customer experience

Requirements

  • High school diploma or equivalent required
  • Previous experience in customer service, call center support, or administrative support preferred
  • Strong attention to detail and commitment to accurate recordkeeping
  • Proficiency with Microsoft Office, especially Word and Excel
  • Comfort using customer support software, digital communication tools, and online databases
  • Strong organizational and time management skills
  • Ability to remain patient, professional, and solution-focused during customer interactions
  • Reliable internet connection and a dedicated home workspace
  • Excellent written and verbal communication skills

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k retirement plan with company match
  • Paid time off and paid holidays
  • Paid training and onboarding
  • Professional development and continuing education support
  • Opportunities for career growth and advancement
  • Employee assistance program
  • Employer-paid life insurance
  • Short-term and long-term disability coverage
  • Wellness programs and resources
  • Supportive and collaborative team environment
  • Annual performance reviews with pay increase potential

Sireesha is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Sireesha will get back to you by email.

How This Salary Compares

The midpoint of this role’s $62,000–$82,000 range is $72,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$72,000
Customer Service jobs — median
$70,000
New York jobs — median
$82,500
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Remote Customer Service Representative earn in New York?

This position pays $62,000 to $82,000 per year. The midpoint of $72,000 is in line with the $70,000 median for Customer Service roles currently listed on our board.

Is this Remote Customer Service Representative job remote?

Yes. This is a fully remote position, hired through a New York-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k retirement plan with company match, Paid time off and paid holidays, Paid training and onboarding, Professional development and continuing education support, Opportunities for career growth and advancement.

How competitive is this opening?

Posted on October 18, 2026 with 918 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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