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Careerscape
Full-Time Remote Customer Service

Call Center Representative

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Location
New York city, New York 10001
Salary (Annually)
$55,000 - $80,000
Experience
Entry
Posted
Jul 28
Location
New York city, New York 10001
Salary (Annually)
$55,000 - $80,000
Experience
Entry
Posted
Jul 28
Call Center Representative

About the Role

Careerscape is recruiting on behalf of our client for a Call Center Representative to join their growing remote support team. In this role, you will be the first point of contact for customers, handling inbound calls, resolving issues, and delivering the kind of service experience that keeps people coming back. Our client values clear communicators who can stay calm under pressure and genuinely enjoy helping people find solutions.

Day to day, you will spend most of your time on the phone and in the company's CRM, moving briskly between calls while keeping notes accurate and follow-ups on track. The best fit for this role is someone who thrives in a fast-paced, metric-driven environment, takes pride in first-call resolution, and is comfortable working independently from a home office while staying closely connected to a supportive team.

Key Responsibilities

  • Answer inbound customer calls in a prompt and professional manner
  • Resolve customer inquiries, complaints, and requests on the first contact whenever possible
  • Accurately document call details and outcomes in the CRM system
  • Escalate complex issues to the appropriate department or supervisor
  • Meet or exceed individual performance metrics including call quality and average handle time
  • Stay current on product, service, and policy updates through ongoing training
  • Process orders, returns, refunds, or account changes as needed
  • Follow call scripts and company guidelines while adapting to each customer's needs
  • Collaborate with team members and supervisors to identify recurring issues and improvement opportunities
  • Maintain confidentiality of customer and company information

Requirements

  • High school diploma or equivalent required
  • At least 1 year of customer service or call center experience preferred
  • Excellent verbal communication and active listening skills
  • Comfortable navigating multiple computer systems and CRM software while on a call
  • Ability to remain calm, patient, and professional with difficult callers
  • Strong typing skills and attention to detail
  • Reliable internet connection and a quiet home workspace
  • Availability to work scheduled shifts, including some evenings or weekends
  • Ability to work independently with minimal supervision in a remote setting

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k retirement plan with company match
  • Paid time off and paid holidays
  • Remote work stipend for internet and home office equipment
  • Paid training and ongoing professional development
  • Employee assistance program
  • Opportunities for internal advancement
  • Flexible scheduling options
  • Life and disability insurance
  • Employee wellness programs

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $55,000–$80,000 range is $67,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$67,500
Customer Service jobs — median
$70,000
New York 10001 jobs — median
$71,000
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Call Center Representative earn in New York 10001?

This position pays $55,000 to $80,000 per year. The midpoint of $67,500 is slightly below the $70,000 median for Customer Service roles currently listed on our board.

Is this Call Center Representative job remote?

Yes. This is a fully remote position, hired through a New York 10001-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k retirement plan with company match, Paid time off and paid holidays, Remote work stipend for internet and home office equipment, Paid training and ongoing professional development, Employee assistance program.

How competitive is this opening?

Posted on July 28, 2026 with 866 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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