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Careerscape
Full-Time Remote Customer Service

Community Support Specialist

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Location
Newark, New Jersey 07102
Salary (Annually)
$52,000 - $75,000
Experience
Entry
Posted
Oct 23
Location
Newark, New Jersey 07102
Salary (Annually)
$52,000 - $75,000
Experience
Entry
Posted
Oct 23
Community Support Specialist

About the Role

Careerscape is recruiting on behalf of our client, a growing, community-driven organization, for an entry-level Community Support Specialist. This fully remote, full-time role is a great launch point for someone who loves helping people, enjoys clear and friendly communication, and wants a career path in customer experience and community engagement.

The day-to-day feels like being the welcoming voice of the community: answering member questions, resolving issues, and keeping conversations positive and productive. You will thrive in this role if you are patient, empathetic, organized, and comfortable working independently from home while collaborating closely with a supportive team.

Key Responsibilities

  • Respond to member and customer inquiries via email, chat, and community channels in a timely and friendly manner
  • Troubleshoot common questions and escalate complex issues to the appropriate team members
  • Moderate community discussions to uphold guidelines and foster a respectful, positive environment
  • Document interactions and maintain accurate records in the support ticketing system
  • Identify recurring issues and share feedback with product and operations teams
  • Help create and update help articles, FAQs, and support templates
  • Welcome new members and guide them through onboarding and platform features
  • Support community events, announcements, and engagement initiatives
  • Meet response time and customer satisfaction goals

Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 6 months or more of customer service, community, or related experience (internships and volunteer work welcome)
  • Excellent written and verbal communication skills
  • Strong empathy, patience, and problem-solving abilities
  • Comfortable learning new software tools and support platforms quickly
  • Ability to manage multiple conversations and prioritize tasks independently
  • Reliable high-speed internet and a quiet home workspace
  • Availability to work a standard full-time schedule, with occasional flexibility for community needs

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and paid holidays
  • Fully remote work with flexible home-office setup
  • Home office equipment or technology stipend
  • Paid training and onboarding
  • Opportunities for career growth and advancement
  • Employee assistance and wellness programs

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $52,000–$75,000 range is $63,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$63,500
Customer Service jobs — median
$70,000
New Jersey 07102 jobs — median
$75,000
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Community Support Specialist earn in New Jersey 07102?

This position pays $52,000 to $75,000 per year. The midpoint of $63,500 is slightly below the $70,000 median for Customer Service roles currently listed on our board.

Is this Community Support Specialist job remote?

Yes. This is a fully remote position, hired through a New Jersey 07102-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401(k) retirement plan with company match, Paid time off and paid holidays, Fully remote work with flexible home-office setup, Home office equipment or technology stipend, Paid training and onboarding.

How competitive is this opening?

Posted on October 23, 2026 with 8 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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