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Careerscape
Full-Time Remote Customer Service

Customer Care Advocate

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Location
Orlando, Florida 32801
Salary (Annually)
$50,000 - $65,000
Experience
Entry
Posted
Aug 24
Location
Orlando, Florida 32801
Salary (Annually)
$50,000 - $65,000
Experience
Entry
Posted
Aug 24
Customer Care Advocate

About the Role

Careerscape is recruiting on behalf of our client, a fast-growing consumer e-commerce brand, for a Customer Care Advocate to join their fully remote support team. This is a chance to be the friendly, reliable voice customers count on when they reach out over chat, email, and phone, turning everyday questions and hiccups into moments that build real loyalty to the brand.

Day to day, you will move between conversations quickly, so the role suits someone who enjoys variety, stays calm under a steady stream of requests, and genuinely likes helping people. No prior experience is required, just strong listening skills, patience, and a problem-solving mindset. The best fits are empathetic communicators who can read between the lines of a frustrated message and turn it into a satisfied customer, all while keeping pace in a high-volume environment.

Key Responsibilities

  • Respond to customer inquiries promptly and professionally across chat, email, and phone
  • Troubleshoot order, shipping, billing, and product issues with a solutions-first approach
  • De-escalate frustrated customers with empathy and patience
  • Document every interaction accurately in the CRM system
  • Meet daily and weekly targets for response time and resolution quality
  • Identify recurring customer pain points and flag trends to leadership
  • Guide customers through returns, exchanges, and account updates
  • Collaborate with teammates during peak volume periods to keep queues moving
  • Follow brand voice and tone guidelines in every customer interaction
  • Stay current on product updates, promotions, and policy changes

Requirements

  • High school diploma or equivalent required
  • No prior customer service experience necessary, training provided
  • Excellent written and verbal communication skills
  • Comfortable multitasking across chat, email, and phone in a fast-paced queue
  • Strong empathy and active listening skills
  • Basic computer proficiency and ability to learn new software quickly
  • Reliable high-speed internet connection and a quiet home workspace
  • Ability to work a scheduled shift including some evenings or weekends
  • Positive attitude and genuine desire to help people solve problems

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Paid time off and paid holidays
  • Fully remote position with equipment provided
  • Paid training and ongoing coaching
  • Employee discount on client products
  • Career growth path into senior support or team lead roles
  • Mental health and wellness resources
  • Flexible scheduling options
  • Collaborative, supportive remote team culture

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $50,000–$65,000 range is $57,500 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$57,500
Customer Service jobs — median
$70,750
Remote jobs — median
$77,500

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Customer Care Advocate earn in Florida 32801?

This position pays $50,000 to $65,000 per year. The midpoint of $57,500 is slightly below the $70,750 median for Customer Service roles currently listed on our board.

Is this Customer Care Advocate job remote?

Yes. This is a fully remote position, hired through a Florida 32801-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k plan with company match, Paid time off and paid holidays, Fully remote position with equipment provided, Paid training and ongoing coaching, Employee discount on client products.

How competitive is this opening?

Posted on August 24, 2026 with 14 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
Positions Available 1

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