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Careerscape
Full-Time Remote Customer Service

Customer Success Coordinator

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Location
San Diego, California 92101
Salary (Annually)
$56,000 - $78,000
Experience
Entry
Posted
Sep 21
Location
San Diego, California 92101
Salary (Annually)
$56,000 - $78,000
Experience
Entry
Posted
Sep 21
Customer Success Coordinator

About the Role

Careerscape is recruiting on behalf of our client, a growing company looking to add a Customer Success Coordinator to their remote team. This is a great entry point for someone who loves helping people, stays organized under pressure, and wants to build a career in customer success. You will be the friendly first line of support for customers, helping them get the most value out of the product from day one.

Day to day, you will juggle inboxes, onboarding checklists, and check-in calls while keeping a close eye on customer health signals. People who thrive in this role are naturally curious, quick to learn new tools, and genuinely enjoy solving problems for others. If you like clear processes but also know how to think on your feet when something unexpected comes up, you will fit right in.

Key Responsibilities

  • Serve as a primary point of contact for new and existing customers
  • Guide customers through onboarding and initial product setup
  • Respond promptly to customer questions via email, chat, and phone
  • Track customer health metrics and flag at-risk accounts to the team
  • Maintain accurate customer records and notes in the CRM
  • Coordinate renewal and upsell conversations with the account management team
  • Assist in creating help articles, FAQs, and onboarding materials
  • Schedule and support customer check-in calls and quarterly reviews
  • Collect and relay customer feedback to product and support teams
  • Help troubleshoot basic account and product issues before escalating

Requirements

  • Bachelor's degree or equivalent practical experience
  • Strong written and verbal communication skills
  • Comfortable learning new software tools quickly
  • Ability to manage multiple customer conversations at once
  • Detail oriented with strong follow-through on tasks
  • Customer service, retail, hospitality, or internship experience a plus
  • Familiarity with CRM or helpdesk tools such as Salesforce or Zendesk is a plus
  • Self-motivated and able to work independently in a remote setting
  • Positive attitude and genuine interest in helping people succeed

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Paid time off and paid holidays
  • Fully remote position with flexible scheduling
  • Home office stipend for remote workers
  • Opportunities for career growth into senior customer success roles
  • Paid training and onboarding program
  • Company-sponsored wellness perks
  • Collaborative and supportive team culture
  • Annual performance-based bonus eligibility

Karen is the Careerscape team member who posted this role. Questions about the role, comp, or fit? Reach out directly.

Message sent. Karen will get back to you by email.

How This Salary Compares

The midpoint of this role’s $56,000–$78,000 range is $67,000 per year. Here is how that compares with live openings on Careerscape right now:

This role (midpoint)
$67,000
Customer Service jobs — median
$70,000
California 92101 jobs — median
$78,000
Remote jobs — median
$75,000

Figures are computed automatically from salary ranges on live Careerscape listings and update as jobs are added or filled. They are informational, not an offer guarantee.

Frequently Asked Questions

How much does a Customer Success Coordinator earn in California 92101?

This position pays $56,000 to $78,000 per year. The midpoint of $67,000 is slightly below the $70,000 median for Customer Service roles currently listed on our board.

Is this Customer Success Coordinator job remote?

Yes. This is a fully remote position, hired through a California 92101-based client.

What experience do I need to apply?

This is listed as a Entry level role. See the Requirements section above for the specific qualifications the client is looking for.

What benefits does this job include?

Medical, dental, and vision insurance, 401k plan with company match, Paid time off and paid holidays, Fully remote position with flexible scheduling, Home office stipend for remote workers, Opportunities for career growth into senior customer success roles.

How competitive is this opening?

Posted on September 21, 2026 with 682 applications so far. Applying early is recommended, as our recruiters begin reviewing candidates as soon as applications come in.

When should I expect to hear back?

Qualified applicants can typically expect a response within 5–7 business days of applying, though depending on the role and the client’s hiring timeline it can occasionally take up to 30 days. Because of the volume of applications we receive, we aren’t always able to send a personalized update to every applicant — but you can check the status of your application anytime in your candidate portal.

How do I apply?

Click Apply Now, fill in your details, upload your resume, and submit — no account required, it takes under two minutes.

Why isn't the employer named?

As a staffing and recruiting agency, we keep our client companies’ names confidential while roles are open — it protects their hiring plans and your candidacy. You’ll be introduced to the employer as you move forward.

Ready to Apply?

Join Careerscape and take the next step in your career

Application Status Active
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